CUSTOM QUOTE PD

Position Summary: To ensure that Vanguard delivers the highest quality service to our customers with providing custom quotes.

Position Responsibilities:

• Communicates with ARMS, scheduling, fabric receiving, claims, and customer service to keep consistent flow of information for custom quotes. 
• Communicates directly with all manufacturers, coaches, sales reps, outside vendor reps and associates to assist with custom quotes and any issues.
• Provide custom quote pricing and information for all incoming custom requests. 
• Review history of orders to ensure costing is accurate.
• Clearly understand and interpret customer request in order to write clear and precise internal and external notes for custom quotes.
• Must have knowledge of patterns, frames, cutting, upholstery and trim methods in order to clearly provide custom quotes.
• Look for frequent requests and trends and communicate with merchandising team.
• Provide support to customer service and product development about manufacturing concerning product information relating to custom pieces.  
• Follow up on completed quotes.
• Review custom quote for accuracy and proficiency. 
• Must be able to meet deadlines, be detail oriented, and keep notes.
• Maintain continued learning of new styles as developed by PD and merchandising.
• Maintain neat and orderly work station.
• Wears required safety glasses, work shoes and other PPE as defined for work areas; woks safely and reports unsafe conditions to department supervisor.
• Performs stretching exercises to relieve bodily tensions and warm, relax muscles.
• Performs other duties as required by supervisor.

Essential Skills and Experience:

· Ability to manage multiple tasks in a fast-paced environment.

· Strong organizational, communication, leadership skills.

· Customer oriented service skills including needs assessment, evaluation, and resolution.

· Proficiency in all Microsoft Office applications, including AS400, Outlook, Fortis, Global Search, ECAD, Photoshop, Access and Excel.

Valued but not Required Skills and Experience:

· 2-Year Associates Degree preferred.

· Costing experience preferred.

· Knowledgeable in Furniture Manufacturing and Product Development.

Physical demands and work environment:

· Lift / Carry: frequently; up to 50 pounds occasionally; more weight requires help or team lifting.

· Standing/Walking/Sitting: Must be able to sit 8 hours and required to walk/stand, walk up/down stairs throughout shift.

· Reach / Handle: Frequently required to reach, handle various items.

· Fingering or Manual Dexterity: Position requires frequent use of computer keyboard, mouse, screen and on-line communication.

· Environment: Indoors, environmentally controlled.

· Vision:  Color determination for quality control and correct material selection.

· Near Acuity: Requires close vision of less than 3 feet, with or without corrective lenses, for precision.

· Attention to Detail: Precise in following company guidelines for best cost solution to resolve customer issues.

· Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

· Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

· Time Pressure: Position requires sensitivity to meeting promises, deadlines and timing commitments.