Account Management Representative

Job Title: Account Management Representative
Location: Elkridge, MD
Details: W2, Full-Time

The Account Management Representative plays a critical role in driving customer satisfaction, franchise partner success, and regional business growth for Vanguard Cleaning Systems. This position ensures our partners are supported, retained, and our standards are consistently delivered across the region. This role will oversee key client relationships, guide franchise partners in operational excellence, and lead initiatives that strengthen revenue, retention, and overall brand performance.

Compensation & Benefits

• Base Salary: $60,000–$70,000 (commensurate with experience)
• Performance Bonus Opportunities
• Travel Allowance

Key Responsibilities

1. Strategic Account Management

• Serve as the primary point of contact for strategic and high-value clients, ensuring strong relationships and long-term satisfaction.
• Lead client onboarding, site walkthroughs, renewals, and retention activities.
• Identify opportunities for service expansion, special projects, and upselling to increase account value.
• Partner with Sales on new and complex proposals to ensure operational feasibility and brand consistency.
• Monitor and analyze client performance metrics to drive proactive engagement and issue resolution.

2. Franchise Partner Support

• Provide business consultation, education, and operational support to franchise partners, helping them enhance customer service, efficiency, and profitability.
• Conduct on-site visits with franchise partners to support account performance, service quality, and client retention.
• Educate franchisees on advanced cleaning technologies, equipment, and best practices to drive operational excellence.
• Support franchisee onboarding and development programs to strengthen network growth and alignment with brand standards.

3. Operations, Process, & Team Leadership

• Collaborate with internal Account Management and Administrative teams to implement and refine business processes related to account management and franchise partner operations.
• Use Salesforce CRM and data-driven insights to ensure all customer service activities are captured, tracked, and resolved efficiently.
• Support team development by fostering accountability, communication, and continuous improvement in service delivery.
• Participate in meetings to contribute to territory strategy, performance reviews, and margin management.

4. Growth & Revenue Optimization

• Achieve sales and retention goals through account renewals, pricing adjustments, and coordination of special services and consumables.
• Maintain and improve gross margins through proactive account management and operational discipline.
• Generate additional revenue opportunities through referrals, expanded scopes, and reactivation of past customers.

Required Skills and Qualifications:

• 3 years of experience in strategic account management, client success, or service operations.
• Strong leadership and communication skills, with experience guiding cross-functional teams, franchise partners, and clients.
• Proficiency in Salesforce or similar CRM platforms; skilled in Microsoft Office (Outlook, Excel, Teams).
• Ability to interpret performance data and KPIs to drive decision-making.

Preferred Qualifications:

• Experience in a franchised business model or service-driven industry.
• Bilingual – English/Spanish

Why Join Vanguard Cleaning Systems?

At Vanguard Cleaning Systems, you’ll be part of a forward-thinking team that champions franchisee success and customer excellence. This is your opportunity to make a real impact by consulting business owners, driving service innovation, and growing strategic partnerships.

Apply now to be a key part of our growing Brand Services team and help shape the future of commercial cleaning services across Maryland.

The available position is with an independently owned and operated Vanguard Cleaning Systems® Master Franchise. Vanguard Cleaning Systems, Inc. is not responsible for the content of any position listing by a Vanguard Cleaning Systems® Master Franchisee.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Account management: 3 years (Required)
• B2B sales: 3 years (Required)
• Upselling: 3 years (Required)

Work Location: In person

Salary : $60,000 - $70,000