Assistant Hotel Operations Manager

We are a boutique hotel seeking an experienced Assistant Operations Manager. This is a management role, helping to oversee all aspects of the hotel and restaurant's operation, working under and reporting to the General Manager.

Job Description:

Front Desk/ Guest Services Operations:

• Supervise front desk staff and ensure excellent customer service.
• Handle guest inquiries, reservations, and check-ins/check-outs.
• Maintain accurate records and manage billing processes.
• Work with hotel team to establish strategies to increase the revenue of rooms and sales
• Conduct ongoing competitor price and product analysis to ensure proper rate positioning is competitive
• Continually monitor all travel related websites to ensure competitiveness in both availability and price

Restaurant Management:

• Assist in daily restaurant operations, including staff management and inventory control.
• Collaborate with the kitchen team to ensure high-quality food and service.
• Monitor guest feedback and implement improvements as needed.

Social Media Management:

• Develop and execute social media strategies to enhance brand visibility.
• Create engaging content for various platforms to attract and retain customers.
• Analyze social media metrics to optimize performance.

Advertising:

• Assist in creating and managing advertising campaigns to promote hotel services and events.
• Collaborate with marketing teams to design promotional materials.
• Track advertising effectiveness and adjust strategies accordingly.

- Performs other job related duties as assigned

Experience & Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel management or a similar role is a plus.
• Strong leadership and communication skills.
• Proficiency in social media platforms and marketing tools.
• Ability to work flexible hours, including weekends and holidays.
• Strong desire to work directly with the public
• Able to multi-task & maintain a calm demeanor
• Familiar with the Santa Fe, NM market, i.e. slow season, market trends, local events
• Experience in Hotel Administration, Hotel Revenue Management required

What we offer:

• Competitive salary and bonus eligibility.
• Opportunities for professional development and career advancement.
• A vibrant work environment with a focus on teamwork and guest satisfaction.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Management: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Location:

• Santa Fe, NM 87501 (Preferred)

Work Location: In person

Salary : $45,000 - $55,000