What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Vanessa Brown - State Farm Agent?
Benefits:
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
ROLE DESCRIPTION:
WE ARE GROWING! As a Customer Care Representative with Vanessa Brown State Farm Agency, you will provide exceptional customer experiences & help protect clients by pivoting to the appropriate insurance products for their situation. Your loving attitude, attention to detail, problem solving skills, reliability and desire to help people make you a great fit! This is an in person 40 hour per week position in Farragut.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Pivot to products that will benefit the customer.
QUALIFICATIONS:
- A love for people & helping them.
- Excellent communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Coachable & quick learner.
- Must love dogs - we have office dogs!
Benefits:
Vacation & Paid Time Off, 401K Plan, Paid HolidaysSalary : $45,000 - $65,000