Help Desk Analyst

Summary

Vanderweil Engineers, founded in 1950, is a nationally recognized full-service engineering firm specializing in MEP/FP design and technology services. With 500 employees across nine offices, we are one of the largest independently owned engineering firms in the country.

This is an excellent opportunity to join a collaborative IT team, build foundational skills, and grow your career in a dynamic professional services environment.

Position Overview

As a Helpdesk Support Specialist, you will serve as the first point of contact for IT support across the organization. You are the face of IT—responsible for delivering responsive, high-quality support and ensuring a positive end-user experience.

You will deploy hardware, troubleshoot technical issues, and support a range of systems including Microsoft 365, Windows endpoints, and mobile devices—while learning from an experienced IT team.

Key Responsibilities

• Deliver exceptional customer service to internal users across multiple offices
• Respond to support requests via in-person, phone, and Microsoft Teams channels
• Deploy and configure new PCs using automated imaging and provisioning tools
• Troubleshoot hardware, software, and peripheral issues on Windows 11 devices
• Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics)
• Reset passwords and assist users with MFA enrollment and troubleshooting
• Maintain asset inventory and support device lifecycle management
• Diagnose and resolve basic network connectivity issues (LAN/WiFi/VPN)
• Support mobile devices (iOS and Android) including email and Teams access
• Escalate complex issues to senior IT staff with proper documentation
• Follow up with users to ensure timely and complete resolution
• Participate in after-hours on-call rotation

Qualifications & Skills

• 3 years of helpdesk or desktop support experience in a mid-sized environment
• Strong knowledge of Windows 11 and basic Active Directory administration
• Experience with Microsoft 365 (Outlook, Teams, Office apps)
• Familiarity with remote support tools and ticketing systems
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN concepts)
• Experience supporting laptops and common peripherals
• Strong communication skills with a customer-first mindset

Nice to Have

• Experience in engineering or architecture environments
• Exposure to AutoCAD and/or Revit
• Familiarity with endpoint management tools (Intune, imaging tools, etc.)
• Certifications such as CompTIA A , Network , or Microsoft certifications

Additional Requirements

• Ability to lift and transport IT equipment (typically up to 25 lbs)
• Ability to work onsite 4 days per week
• Willingness to learn and grow within the IT organization

Our Work Culture:

We prioritize wellness with programs that support physical and behavioral health, and we’re proud to foster an equitable and inclusive workplace.

Learn more about our culture at www.vanderweil.com.

The total compensation that we expect to pay for this position is dependent on years of experience, licensure, education, geographic location, and project portfolio but expected to be in the $24/hr to $26/hr range.

Vanderweil Engineers is an equal opportunity employer committed to diversity with a work environment free of discrimination and harassment.