What are the responsibilities and job description for the Spare Parts Service Account Manager position at Vanderlande?
Job Title
Spare Parts Service Account Manager
Job Description
About Vanderlande
Vanderlande is the global leader in automation systems for airports, parcel, and warehouse logistics. Our innovative solutions keep the world moving by ensuring efficiency, reliability, and scalability in mission-critical environments.
Position Overview We are currently seeking a Service Account Manager – Spare Parts to join our North American Airports Service business. This role is central to supporting our customers in maintaining operational excellence and competitiveness in a fast-paced, ever-evolving industry.
As a Service Account Manager – Spare Parts, you will manage and develop spare parts accounts within the North America Airports Domain. Acting as a strategic partner to both customers and Vanderlande’s Spare Parts staff at airport sites, you will oversee the full lifecycle of spare parts service delivery—from replenishment planning to revenue growth—ensuring availability, cost-effectiveness, and customer satisfaction. You will be accountable for the commercial performance of your accounts, including profit and loss responsibilities, and will collaborate closely with local and international teams to align supply chain, logistics, and customer service efforts.
Your focus will span several core areas of the spare parts business. You will be responsible for maintaining optimal inventory levels through proactive planning, forecasting, and replenishment strategies, while also partnering with airports and on-site O&M teams to drive revenue growth and achieve annual sales targets.
Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spare Parts Service Account Manager
Job Description
About Vanderlande
Vanderlande is the global leader in automation systems for airports, parcel, and warehouse logistics. Our innovative solutions keep the world moving by ensuring efficiency, reliability, and scalability in mission-critical environments.
Position Overview We are currently seeking a Service Account Manager – Spare Parts to join our North American Airports Service business. This role is central to supporting our customers in maintaining operational excellence and competitiveness in a fast-paced, ever-evolving industry.
As a Service Account Manager – Spare Parts, you will manage and develop spare parts accounts within the North America Airports Domain. Acting as a strategic partner to both customers and Vanderlande’s Spare Parts staff at airport sites, you will oversee the full lifecycle of spare parts service delivery—from replenishment planning to revenue growth—ensuring availability, cost-effectiveness, and customer satisfaction. You will be accountable for the commercial performance of your accounts, including profit and loss responsibilities, and will collaborate closely with local and international teams to align supply chain, logistics, and customer service efforts.
Your focus will span several core areas of the spare parts business. You will be responsible for maintaining optimal inventory levels through proactive planning, forecasting, and replenishment strategies, while also partnering with airports and on-site O&M teams to drive revenue growth and achieve annual sales targets.
Responsibilities
- Act as the primary point of contact for the relationship of strategic customers.
- Develop and realize profitable growth of the service business by selling new opportunities at existing customers and new customers, based on added value.
- Develops the commercial and organizational side of the service organization to pursue and achieve profitable targets in collaboration with the Corporate Services Management team.
- Review customers’ material handling processes and identify opportunities to improve system/team performance via process changes or equipment enhancements.
- Managing internal and external resources to present the best possible value propositions to the customer.
- Building customer relationships at all levels including technical management of customers.
- Coordinate sales material, pricing strategy and proposal content.
- Effective internal communications to prioritize, manage expectations, coordinate internal support, secure resources and set-up project teams.
- Manage Daily, Weekly, Quarterly customer interactions/communication to build and sustain a partnership with key customer personnel.
- Ensure site-based service contract performance meets KPI’s. Fully understand factors effecting KPI performance and drive improvements where needed. Facilitate quarterly business reviews and provide feedback on opportunities to optimize the customers operation.
- Understand customers systems and business processes and utilize knowledge and relationship to strategically place the company in a long-term partnership with the customer.
- Assure performance of the Services team delivery are executed to match the as-sold functionality.
- Associates or Bachelor’s Degree, preferable a technical degree.
- 5 years of relevant experience (preferably in logistics or technical environments)
- Willingness to travel up to 50%.
- Excellent communication and social skills.
- Entrepreneurial skills and drive to win.
- Proficient in Microsoft Office Word, Excel and PowerPoint
- Must be able to attain and sustain an Airport I.D. Badge and appropriate security clearance
- Bachelor’s Degree, MBA preferred
- Experience working with local union contract management
- Conveyor services or material handling services experience is preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.