Operations Supervisor

Snapshot

• Direct hire
• Role is on-site in Milwaukie, Oregon. No remote or relocation options.
• Timber / Lumber Industry experience highly desired.
• Supervisory experience required.
• This is a Sales and Operations Support role.
• Up to $36 an hour.

Sales Operations Supervisor

Our client is seeking a Sales Operations Supervisor to lead daily sales support activities while ensuring accuracy, efficiency, and exceptional service across the sales operations function. This role oversees Sales Assistants, coordinates critical order-to-invoice workflows, and provides the reporting and operational oversight needed to support internal teams and customer requirements. The ideal candidate brings a blend of supervisory experience, strong operational judgment, and a hands-on approach to managing sales support processes.

This role is onsite in Milwaukie, Oregon.

Sales Operations Supervisor Responsibilities

• Supervise day-to-day sales support functions, ensuring orders, invoicing, delivery updates, and customer communications are completed accurately and on schedule.
• Provide direct oversight, coaching, and development for Sales Assistants, supporting performance management and skills growth.
• Review team output for compliance, data accuracy, and adherence to internal standards and customer requirements.
• Manage workload distribution and adjust assignments to maintain efficiency and balanced team operations.
• Serve as the primary escalation point for customer, vendor, or workflow issues requiring leadership attention.
• Coordinate order requirements using internal systems, including delivery tracking, documentation routing, and change order processing.
• Oversee preparation of credits, debits, claims, lien releases, and other sales support documents.
• Ensure timely, accurate billing through invoice validation, shipment processing, vendor payments, and account reconciliation.
• Prepare monthly job status updates, billing summaries, and account reports to support management decisions.
• Generate performance metrics and process-improvement recommendations based on team accuracy, turnaround times, and workload data.
• Maintain organized records, job files, bid archives, and document workflows across assigned systems.
• Enter and proof bid information prior to release and maintain bid documentation with a high level of accuracy.
• Support cross-functional teams, including sales, logistics, operations, and credit, by providing timely updates and coordinated documentation.
• Assist with ad hoc reporting and special projects aligned with departmental and business priorities.

Sales Operations Supervisor Qualifications

• 5 years of progressive experience in sales support, logistics coordination, or operational roles, preferably within building materials, distribution, or similar industries.
• 2 years of supervisory or lead experience, including training, coaching, and workload management responsibilities.
• Strong proficiency with Microsoft Office, particularly Excel, with the ability to build reports, analyze data, and reconcile accounts.
• Demonstrated ability to streamline processes, improve workflow accuracy, and introduce operational efficiencies.
• Familiarity with lien releases, claims processes, and industry-specific compliance practices.
• Exceptional organizational skills, with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong analytical mindset and attention to detail, especially when preparing invoices, reviewing documentation, or resolving discrepancies.
• Effective conflict-resolution and problem-solving capabilities, with a professional approach to managing escalations.
• Ability to collaborate across sales, operations, logistics, and credit teams while maintaining strong customer and vendor communication.
• Comfortable preparing routine and ad hoc management reports with clarity and accuracy.
• Excellent written and verbal communication skills, with the ability to interact across all levels of the organization.
• Ability to handle confidential information discreetly and work extended hours when deadlines require.

Salary: $31-$36/hr. Bonus (DOE)

Benefits

Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

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