Program Manager, Masters of Healthcare Program (Owen)

The Program Manager for the Health Care programs at the Owen Graduate School of Management is responsible for the day-to-day operations of the Healthcare MBA and Master of Management in Health Care Program (MMHC). The role provides administrative and operational support to recruiting, admissions, classroom delivery, and student programming. The position requires an individual that is self-directed, exercises proper judgment and discretion to ensure student satisfaction specifically when interacting with the executive students enrolled in the Master of Management in Health Care Program. The Program Manager has budgetary oversight and purchasing authority.

About the Work Unit

The Owen Graduate School of Management (OGSM) is a professional school at Vanderbilt University, located in Nashville, Tennessee. Our size and focus allow us to interact with students, faculty, alumni, and recruiters as individuals so that we can better understand and help each achieve their goals. This is how we build our culture – one that is built upon the Owen Essentials – Trust, Accountability, Transparency, Inclusiveness, Collaborative Community, Innovation and Learning.

The Master of Management in Health Care program provides academic and student services that allow executive students to take their healthcare careers to the next level by offering robust healthcare management courses and weekend immersions taught by industry leaders and policy makers. Our collaborative team works closely with prospective and current students, faculty, alumni, and other key stakeholders with frequent evening and weekend work hours.

Please Note: This position is deemed to be flexible/hybrid, expected to work at OGSM at least 3 days a week.

Duties and Responsibilities

Health Care Programs Operations

• Serves as the primary student communicator, guiding admitted students through the onboarding process to ensure they are prepared to begin the program.
• Coordinates program logistics for classroom execution including classroom facilities, catering, custodial services, parking, etc.
• Develops and coordinates academic and classroom schedules with instructors and students.
• Oversees programming for health care initiates at Owen and resolves issues related to the execution of the program ensuring stakeholder satisfaction.
• Fosters relationships with health care business leaders by organizing local conferences, meetings, luncheons, alumni events with current and former students.
• Supervises research assistants (RAs) and teaching assistants (TAs), review and approve all student timesheets.
• Hire and manage tutors for MMHC students, review and approve timesheets.
  

Development of Program Marketing and Recruitment

• Identifies new market opportunities for Owen Health Care programs.
• Conducts market intelligence research, surveys, and interviews health care market leaders.
• Conducts external competitive benchmarking of health care programs.
• Partners with Owen Marketing and Communications team on promotional materials, Owen website, publications, articles, press releases, and ad hoc emails for student outreach.
• Excellent communication skills, both oral and written, including the ability to interact with a diverse population.
• Excellent organization skills and attention to detail.
• Strong customer service skills.
• Positive, collaborative, and engaged self-starter who thrives in customer interactions.
• Innovative, friendly, and positive personality who enjoys learning and problem-solving.
• Skilled in general Microsoft Office software including Word, Excel, and PowerPoint.
• Social media experience (Twitter, LinkedIn, Facebook)
• Creates and executes informational sessions for Health Care programs.
• Manages student interviews, admission decisions, and onboarding of students.
  

Budgetary and Student Records Responsibilities

• Coordinates with Owen Finance and Administration team to develop and manage annual budget for MMHC program and Healthcare MBA programming and operations.
• Serves as Procurement Requestor and One Card holder to provide support for general purchasing in accordance with the institutional policies.
• Coordinates with the Registrar and University Student Accounts to set-up and maintain student accounts in compliance with FERPA.
• Work with Student Accounts to manage third-party billing process and invoicing for sponsored student payments each semester. Assists MMHCstudents with academic and financial records.
  

Supervisory Relationships:

This position may supervise part-time student workers. This position reports administratively and functionally to the Director of Health Care Programs.

Qualifications

Bachelor’s degree and 2 years of experience in an academic setting preferred.

Flexibility to work in the evenings one to two days a week (5:00pm – 9:30pm) and one weekend a month during the scheduled classes is required.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330 acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:

• Working and growing together as a community of communities... we are One Vanderbilt .
• Providing a work environment where every staff and faculty member can be their authentic and best self , while providing the resources and opportunities to learn and grow.
• Encouraging development, collaboration, and partnership both internally and externally while fostering the value that every member of the Vanderbilt community can lead and grow regardless of title or position.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

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