LifeFlight Lead Flight Coordinator - Dispatcher

LifeFlight Lead Flight Coordinator - Dispatcher

• 2206468

JOB SUMMARY:

The Lead Flight Coordinator supervises the daily operations of The Office of Emergency Communications, Regional Medical Communications Center and ensuring that procedures and policies are carried out in a safe, standard, and efficient manner and remains compliant within accreditation standards. Models effective decision making.

POSITION SHIFT:

Fulltime, hourly (Non-Exempt): Nightshift 7pm-7am, 40 Standard Hours

KEY RESPONSIBILITIES:

• Provides operational guidance to the staff, makes operational decisions as necessary and follows up on additional administrative duties.

• Ensures that the shift is adequately staffed and proactively reviews the VECOM schedule in advance to identify and fill shift vacancies.

• Proactively involved in departmental planning, growth, and development by participation in monthly Supervisor, Staff, and Safety meetings.

• Recognizes and takes progression or corrective actions when needed to promote a high degree of professionalism and proficiency.

• Provides clinical leadership for the communication specialist team and assures that patient care is facilitated in accordance with the standards and practice and protocols of the department.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

DEPARTMENT / UNIT SUMMARY:

LifeFlight is a comprehensive transport service encompassing Air Medical Transport, Critical Care Ground Transport, ALS/BLS Ground Transport, Event Medicine, Emergency Communications, and Transport Coordination. The Program is comprised of more than 300 staff members holding multiple licensure levels including physician, RN, Critical Care Paramedic, Paramedic, AEMT, and non-licensed. LifeFlight is headquartered in Nashville, TN and currently operates multiple satellite locations across middle Tennessee with more than 20 ambulances, nine helicopters, and one airplane. At LifeFlight we foster and appreciate the rich experience and expertise cultivated by a highly trained, compassionate, diverse workforce. Be prepared to share all that you have to offer and grow from the collective knowledge of a globally recognized institution.

View how Vanderbilt LifeFlight Ground Transport employees celebrate the difference they make every day:

DISCOVER VANDERBILT UNIVERSITY MEDICAL CENTER:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity — of culture, thinking, learning, and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC RECENT ACCOMPLISHMENTS:

Because we are committed to providing the best in patient care, education, and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

• Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.

• Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

• The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital

• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

• Magnet Recognition Program: Received our third consecutive Magnet designations.

• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

• Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

TECHNICAL CAPABILITIES:

LEADERSHIP - (NOVICE): Sets the example in challenging and difficult situations. Can demonstrate different leadership styles, such as supportive and authoritative, as individuals and situations require it. Communicates team and unit goals clearly and effectively. Is receptive to ideas and suggestions from team members. Shows leadership and initiative in situations where supervision is not present or required.

OPERATIONS PLANNING - (NOVICE): Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Appropriately matches equipment and capital resources to task demands. Achieves results within budget. Competently handles multiple assignments simultaneously. Reshapes project during life-cycle evolution, if needed. Demonstrates ability to break down work into manageable and measurable units. Accepts changes to assignments with minimal disruption and loss of productivity. Able to absorb changes to major assignments while maintaining a high level of performance. Uses available time efficiently. Follows up to assure problems and issues are resolved.

PEOPLE MANAGEMENT - (NOVICE): Conducts performance reviews. Effectively delegates tasks to others. Coaches subordinates on technical and interpersonal topics, as well as professional development. Demonstrates team building techniques and provides leadership through personal example of good work habits, open communication, and effective people relationships. Involves subordinates in decisions which affect them. Demonstrates self-reliance and resourcefulness as an example to others.

COMPLIANCE - (NOVICE): Can explain and apply basic statutory instructions in normal situations on the job. Understands the principles upon which the rules and regulations are based. Appropriately escalates problems relating to rules and regulations in timely and effective manner.

BUSINESS RESULTS - (FUNDAMENTAL AWARENESS): Implements appropriate measures for attaining business results and tracks progress in meeting goals and objectives. Demonstrates the ability to deliver products and services on time, within budget, and in accordance with organizational standards and goals. Continuously demonstrates a strong focus on quality. Responds effectively to customer or client needs. Recognizes incipient problems and communicates them to management.

QUALITY MANAGEMENT - (NOVICE): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating, and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product, or service.

EMERGENCY MANAGEMENT (INTERMEDIATE): Demonstrates mastery of emergency management in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.

CORE ACCOUNTABILITIES:

• Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.

• Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precedent.

• Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas.

• Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S4):

• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.

• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (S4):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

• Solves Complex Problems Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.

• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (S4):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.

• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (S4):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.

• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (S4):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.

• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges

• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

  
  

QUALIFICATIONS:

• High School Diploma or GED (or equivalent experience)

• 3 years relevant work experience

• Licensed Emergency Medical Technician (Required)

PHYSICAL REQUIREMENTS/STRENGTHS NEEDED & PHYSICAL DEMANDS:

• Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

• Occasional: Standing: Remaining on one's feet without moving.

• Occasional: Walking: Moving about on foot.

• Occasional: Lifting under 35 lbs.: Raising and lowering objects under 35 lbs. from one level to another

• Occasional: Carrying under 35 lbs.: Transporting an object holding in hands, arms, or shoulders, with help of coworkers or assistive device.

• Occasional: Push/Pull: Exerting force to move objects away from or toward.

• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

• Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching, or maneuvering self, patient, and equipment simultaneously while working in large and small spaces

• Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.

• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

• Occasional: Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands.

• Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

• Frequent: Sitting: Remaining in seated position

• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

• Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

• Continuous: Auditory: Perceiving the variances of sounds, tones, and pitches and able to focus on single source of auditory information

• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

• Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

• Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.