What are the responsibilities and job description for the Credit Services Operator position at Vanderbilt Mortgage and Finance, Inc?
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Credit Services Operator (Non-LO-Administrative/Clerical)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Credit Services
REPORTS TO: Credit Services Team Lead
TRAVEL REQUIRED: None
Work Schedule
Job Summary
The Credit Services Operator is responsible for providing excellent customer service for credit related calls. This position reports to the Credit Services Team Lead and ensures the consumer is routed to the right area that best supports their needs. This position does not negotiate or advise credit terms with consumers.
Job Functions
Customer Service
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
Qualifications
Privacy Policy
Business Unit -
Vanderbilt Mortgage
POSITION TITLE: Credit Services Operator (Non-LO-Administrative/Clerical)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Credit Services
REPORTS TO: Credit Services Team Lead
TRAVEL REQUIRED: None
Work Schedule
- Fully remote after 1 week in-person training.
- M-F 8:30am-5:30pm EST.
Job Summary
The Credit Services Operator is responsible for providing excellent customer service for credit related calls. This position reports to the Credit Services Team Lead and ensures the consumer is routed to the right area that best supports their needs. This position does not negotiate or advise credit terms with consumers.
Job Functions
Customer Service
- Provides excellent customer service by professionally managing inbound calls from Home Centers, applicants, and various departments.
- Directs inquiries to the relevant departments as needed.
- Handles all Credit Services voicemails daily, promptly forwarding messages to the designated licensed Loan Specialists.
- Ensures every phone call is handled professionally and thoroughly.
- Adheres to company image through professional service and actions.
- Maintains foundational understanding while adhering to VMF internal policies and procedures.
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
Qualifications
- Education: High School diploma or equivalent required
- Experience: 0-2 years related experience preferred
- Computer competency with navigation ability.
- Knowledge of AS400 and LINK a plus.
- Previous data entry experience is a plus.
- Great attention to detail and organizational skills.
- Must be able to navigate a computer system for providing Loan IDs when transferring calls to the appropriate departments.
- Must have good telephone etiquette.
- Willing to learn, hard-working, determined, and assertive.
- Ability to work in a team environment.
- Must be able to remain in a stationary position 75% of the time.
- Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
- 90% communication methods completed over the phone, teams, and through email.
- Must be able to exchange accurate information at all times.
- Ability to identify and assess account status and determine appropriate process.
- Constantly works in an indoor temperature controlled, sealed window office environment.
- Medical and Dental Plan with Prescription Coverage and Vision.
- Competitive benefits including 401(K) includes 100% company match of the first 4%.
- Paid time off days (PTO), maternity/paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO).
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
- Collaborative and energetic work environment.
- Professional development and promotional opportunities.
- Competitive bonus programs.
Privacy Policy
Business Unit -
Vanderbilt Mortgage