What are the responsibilities and job description for the Case Management position at Vanda Pharmaceuticals Brand?
Description
This position requires excellent cross functional collaboration with internal stakeholders, including marketing, nurse educators, sales, and reimbursement specialists to align objectives for these key services for the development of pull-through strategies and tactics, and deliver quality programs to our customers.
Our ideal candidate is someone who is highly motivated, well spoken, and energetic to join the team.
Roles And Responsibilities Include The Following
- Review scientific information to promote understanding around the appropriate disease state and available treatment options at Vanda
- Answering customer inquiries, both telephonically and by email, through clarifying desired information; researching, locating, and providing information
- Educating and providing customers with product and services information
- Identifying and escalating priority issues
- Document all call information according to standard operating procedures and regulatory requirements
- Fulfills requests to customers by clarifying desired information, completing transactions, and forwarding requests
- Exhibiting excellent decision making skills to make balanced decisions between communication with consumers and assuring communication is within regulatory guidelines
- Developing feedback mechanism to maintain clear communication with internal stakeholders and corporate account team regarding case management
Successful Candidates Will Have The Following Background/Experience
- Four-year college degree required. Science, nursing, social work or other related discipline is preferred
- Outstanding interpersonal and customer-centric skills
- Excellent oral and written communication and listening skills
- Aptitude in problem analysis and problem solving
- Ability to multi-task and to operate in a fast paced environment
- Proficiency in MS Office; specifically Excel
- Excellent organizational skills
Required
Education Qualifications
- Bachelors or better.
Must be able to perform the essential functions of the position, with or without reasonable accommodation; however, reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would impose undue hardship.
The total compensation package for this position will also include incentive compensation and benefits such as health insurance, unlimited paid time off, parental leave, a 401k matching program, and other benefits to its employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
If you reside in a state or locality with enacted pay transparency laws, you are entitled to request and receive additional details regarding compensation and benefits. For assistance, please contact us at 202-524-8238 between 8:00 AM and 5:30 PM ET, Monday through Friday.