What are the responsibilities and job description for the Business Office Consultant California position at Vancouver Support Office (VSO)?
Business Office Consultant - California Region
Salary Range Dependent Upon Experience
JOB SUMMARY
Evergreen Healthcare Group is currently seeking a Business Office Consultant for the communities in California region to manage, support, and direct the collection activities of his/her assigned multi-Community area with the Regional Vice President (RVP); Administrators and Business Office Managers (BOM). This includes line-by-line Accounts Receivable (A/R) reviews with assigned centers, monthly. The Business Office Consultant assumes the liaison role between the Vancouver Service Office (VSO), Central Billing Office (CBO), and the Community to resolve issues and facilitate collections, refunds, and write-offs.
ESSENTIAL FUNCTIONS:
Must have experience using PointClickCare (PCC) software
Schedule, organize, and conduct monthly A/R Reviews with BOM, ED, and RVP using aging and reviewing line-by-line, maintaining consistent follow-through on collection goals and documenting collection activity on the collection logs.
Assist Community in researching, understanding, and correcting accounts.
Write and maintain collection practices specific to their geographic area.
Act as liaison between assigned Communities and CBO maintaining productive relationships.
Assists with and monitors Medicaid applications.
Coordinate with the Legal Department regarding the identification of external counsel for specific collection activities of specified accounts.
Responsible for the tracking and processing of the fees associated with outside counsel for collection activities for assigned Communities.
Participate in Roundtable at the A/R Table.
Responsible to verify split bills (in applicable states) is completed timely.
Responsible to verify collection logs are completed timely and accurately.
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge and ability to apply professional standards of business office practice for long term care.
Ability to conduct oneself in a professional, business-like, and responsible manner, and maturity to relate effectively with families and co-workers.
Knowledge of current state/federal laws and regulations that apply to management of the business office in long-term care.
Sufficient management skills to perform personnel functions and to effectively utilize available resources in performing oversight of A/R.
Strong office/desk organizational and interpersonal/teamwork skills to work effectively with colleagues and Communities in the management of A/R processes.
Ability to understand and follow written and verbal directions.
Carries out duties in accord with the Community mission and philosophy.
Demonstrates honesty and integrity in the care and use of Community property and assets.
Demonstrates respect for co-workers and responds to needs of families by addressing issues promptly, courteously, and respectfully while complying with Community collection policies.
Working knowledge of computers, both hardware and software. Ability to work independently on computer applications with a minimum of supervision/training.
Demonstrates ability to prioritize tasks/responsibilities and complete duties/project as assigned.
Demonstrates and models positive attitude, cheerfulness, initiative, patience, enthusiasm, and problem-solving skills.
Ability to respond to change productively and to handle additional tasks/projects as assigned.
Ability to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health.
EDUCATION, LICENSURE, AND EXPERIENCE:
Minimum of five (5) years' experience in skilled nursing business office.
Excellent organizational skills.
Excellent communication skills.
BENEFIT HIGHLIGHTS:
Private Health Care Plan (Medical, Dental, Vision)
DailyPay - Hard Work Pays Off On the Daily!
Life Insurance
Employee Assistance Program
Training & Development Opportunities
We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.
Evergreen Healthcare Group
4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA
Evergreen Healthcare Group is an Equal Opportunity Employer.