Property Engagement Specialist, Council for the Homeless

Access to, and support to maintain safe, affordable housing remains a significant challenge for program-supported households in Clark County. As the point of entry for the homeless response system, Council for the Homeless (CFTH) is uniquely positioned to foster productive partnerships that address these challenges. The Property Engagement Specialist is a staff position dedicated to strengthening collaboration between program participants and property management companies throughout Clark County. The role will serve as a critical liaison connecting property managers, tenants, and social service providers to identify and overcome barriers to housing access and to build long-term affordable housing solutions.

**ESSENTIAL FUNCTIONS**

• Maintains a positive work atmosphere with superior customer service and focus on trauma-informed care, participant-centered practices, motivational interviewing, active listening, boundaries, and other strength-based approaches.
• Solicits and incorporates feedback from participants and agency partners into service delivery.
• Collects and maintains accurate data quality standards specific to property management and supports the creation of a centralized property management system.
• Personal and professional commitment to ongoing learning, engagement, and change that advance diversity, equity, and inclusion, as well as align with CFTH's commitment to the Agreements.
• Conduct outreach and build relationships with local property managers.
• Organize roundtable discussions to surface and address systemic barriers faced by tenants and property managers.
• Offer technical support and education about housing programs and resources.
• Serve as a resource for both property managers and case managers, facilitating communication and problem-solving.
• Fully incorporate CFTH and system values, including maintaining strict confidentiality of participant information.
• Train property management partners on data sensitivity and confidentiality best practices.
• Identify and develop training for property management staff focused on de-escalation, cultural competency, and other requested topics.
• Provide educational supports and tools to prospective tenants to increase long-term stability in housing.
  
  

General Duties

• Exhibits strong initiative, understands homelessness and all the barriers associated with houselessness, and has strong ethics and boundaries that allow for organizational accountability.
• Complies consistently with agency practices, policies, and procedures.
• Executes general administrative tasks effectively and in a timely manner.
  
  

**SECONDARY FUNCTIONS**

• Work collaboratively with community partners to advocate and educate the community on property management and tenants.
• Represent the agency at various community meetings in an appropriate manner.
• Performs related duties and responsibilities as required.
  
  

**DEMANDS/COMPLEXITY**

The Property Management Specialist will play a critical role in expanding access to housing by establishing and maintaining strategic relationships with property management partners, landlords, and housing providers. This position is designed to build systems and partnerships that streamline housing access for program participants, particularly those experiencing homelessness or housing instability.

While this role is deeply connected to CFTH's existing work, it represents a new and innovative direction for the organization. As such, the position will require a creative, adaptable, and persistent approach, with the understanding that progress may be gradual and involve a degree of trial and error. The ideal candidate will be comfortable navigating ambiguity, building something from the ground up, and collabora