IT Support Technician

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for an IT Support Technician to join our team at our Omaha location!

You Are:

• Ready to live out our core values in patient and team member interactions
• Detail-oriented
• An exceptional communicator
• Highly motivated and a self-starter
• Analytical and an effective problem solver

You Will Make an Impact By:

• Administering and maintaining a diverse fleet of ophthalmic diagnostic and surgical devices, ensuring peak operational performance and regulatory compliance.
• Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving hardware and software issues.
• Designing, building, and maintaining fully functional Zoom Room systems and administering the organization's Zoom-based phone system.
• Providing administration and support for a variety of critical Line of Business (LOB) applications.
• Managing and completing diverse IT projects within the organization.
• Creating and maintaining user-friendly technical documentation and providing team member training on software applications to maximize user proficiency.
• Leveraging our RMM (Remote Monitoring and Management) for proactive monitoring, patch management, remote access, and automated maintenance across all endpoints to maximize system uptime.
• Maintaining accurate IT asset inventory using our asset management tools to track hardware and software licenses across all Vance Thompson Vision locations.
• Developing and implementing scripts (e.g., PowerShell, Python) to automate repetitive IT tasks, streamline operations, and enhance user experience.
• Evaluating, recommending, and integrating emerging AI-powered tools, to optimize organization-wide business processes, improve service delivery efficiency, and enhance efficiency across all departments.
• Offering input and recommendations on the implementation of new technologies.

You Have:

• An associates’ degree in information technology or equivalent field. Bachelor's degree preferred.
• Previous experience in IT support is preferred.

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• $150 shoe allowance for full-time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.