SURGICAL COUNSELOR

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are seeking a people-centric, highly organized Surgical Counselor to guide our patients through their life-changing vision correction journey.

You Are:

• Ready to live out our core values (Caring, Fun, Committed, Egalitarian, Excellence) in every patient and teammate interaction.
• A warm, comforting, and clear communicator who loves building meaningful connections with people. 
• An expert planner who is exceptionally organized and doesn't let small details slip through the cracks.
• Intrinsically motivated to help others, with a natural talent for active listening and emotional support.
• A collaborative team player who works seamlessly with clinical and our administrative team to ensure optimal patient care.

You Will Make an Impact By:

• Educating patients on customized surgical options and advanced lens technologies to empower them to make confident, highly informed decisions about their visual outcomes.
• Serving as the primary, empathetic point of contact to build trusted, long-term relationships, put anxious minds at ease, and answer critical non-clinical questions.
• Scheduling and coordinating surgical procedures to ensure a seamless, stress-free pathway from a patient's initial decision to their actual surgery day.
• Managing surgical consents, clinical documentation, and financing options to demystify the administrative process and eliminate any friction or barriers to care.
• Collaborating seamlessly with surgeons, clinics, and surgical centers to maintain an efficient schedule and align everyone involved in the patient's care.
• Reviewing pre- and post-operative guidelines to fully prepare patients for a safe, successful surgery and an optimal, stress-free recovery experience.
• Participating in team meetings and continuous process improvements to align clinical operations, share insights, and elevate our patient care standards.

You Have:

• A high school diploma or equivalent (bachelor’s or associate degree in communication, public health, or related field is a plus).
• Experience in patient coordination, medical counseling, clinical sales, or high-touch hospitality/customer service.
• Outstanding verbal and written communication skills with the ability to break down complex clinical details into warm, simple concepts.

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Position Pay Range: $24-$29/hour. Actual compensation offered by Vance Thompson Vision may vary and is dependent on factors such as experience, qualifications, skills and geographic location.
• Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• $150 shoe allowance for full-time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Salary : $24 - $29