OPHTHALMIC ASSISTANT

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful, and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates, and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care, and team happiness. 

Job Opportunity:

We are growing and looking for an Ophthalmic Assistant to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Committed to providing an excellent patient experience
• Highly organized and able to anticipate patient needs
• Able to bring a positive attitude every day
• A clear communicator, able to multitask, and team oriented

You Will Make an Impact By:

• Performing patient workups and preliminary tests, including visual acuity, patient history, lensometry, and other tests in accordance with protocol.
• Performing various diagnostic tests as directed, but not limited to, keratometry, topography, tonometry, pachymetry, and visual fields as indicated.
• Verifying insurance coverage prior to patient arrival for evaluation and determining whether the clinic or surgery center is in- or out-of-network for patients.
• Triaging patient phone calls by answering questions and resolving concerns as directed to achieve patient satisfaction.
• Sending prescriptions to patients’ pharmacies as requested by the doctor, and handling prior authorization requests as needed. 
• Ensuring thorough patient education and counseling about refractive, laser, and surgical procedures.
• Scheduling refractive, laser, and surgical procedures for patients; oversees maintenance and distribution of schedules.
• Educating patients on financial responsibility, answering questions on financial documents, and ensuring patients sign any necessary consent forms.
• Assisting physician in documentation of the patient’s visit into the electronic health record (EHR) during appointments. 
• Maintaining patient flow by knowing the physician’s schedule and anticipating needs. 
• Communicating with the leader and/or surgeon regarding potential patient concerns.

You Have:

• A high school diploma or equivalent
• Previous experience and/or training with completion of the American Academy of Ophthalmology (AAO) home study preferred. 
• Previous patient care experience preferred.

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental, and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance, and disability insurance
• A variety of voluntary benefits for you and your family
• $150 shoe allowance for full-time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.