Desktop Support Technician

Company and Job Description

Vance Brothers is a prominent asphalt manufacturing and contracting company delivering quality products. This is a fast-paced environment, and this person must be able to show excellent customer service and communication skills while being able to multitask. This position is a full-time, entry-level position which will be on-site. We pride ourselves in offering excellent customer service and products with competitive prices.

If you don't have a resume, please complete an application in person at 5201 Brighton Ave, Kansas City, MO or text an email address to 816-610-0600for an application to be emailed.

Job Summary

The Desktop Support Tech provides technical support to monitor and maintain correct operation of company’s computers and network.

Key Responsibility

• Assist employees with routine IT needs
• Install, troubleshoot, and repair computer systems, hardware, and computer peripherals via phone, in person or electronically in a timely manner
• System setups and orientation for new hires
• Identify, communicate, and resolve technical issues
• Manage inventory of company desktop and laptop equipment
• Maintain parts and software inventory and logs all service/repair activity
• Manage and order toner supply for printers
• Support and set-up of company phones (desktop, I-phone, and Android)

KSA’s – Knowledge, Skills & Abilities

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Office 365 and Windows 10
• Active Directory

Education and Experience

• High School diploma or GED
• Experience with Asset Panda software preferred

Physical Requirements

• Lift, push/pull up to 20 pounds
• Maneuver between floors
• Reaching overhead and below waist level
• Alternate sit and stand, stoop, kneel, crouch

Compensation and Benefits

• Weekly Pay
• Overtime paid after 8 hours worked a day
• Paid Time Off after 1 year of Employment
• 401- K Plan
• Employee Only Health Insurance Paid by Company, Family Coverage Options Available
• Employee Only Life Insurance - $20,000 Paid by Company
• Additional Insurance Options Available
• Bonus Eligibility at the end of the year
• An opportunity for growth, development, and internal promotion

EOE, Veterans and persons with disabilities are encouraged to apply

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• IT help desk support: 1 year (Required)

Work Location: One location