What are the responsibilities and job description for the IS Support Services Administrator position at Vanator?
It’s 100% on-site they have a preference of finding somebody with Pharma experience who’s familiar with GMP systems and Quality/Lab processes,
Job Title: IS Support Services Administrator
Address: 83 Fulton St, Boonton, NJ 07005
Location (on site vs remote): 100% onsite
Duration: 6 Month Contract to Potential Extension/Hire
Interview Process: 1 video, 1 onsite
Background Check Required: yes
Job Summary
The IS Support Services Administrator serves as the local point of contact for IS service-related topics at the site. This role is responsible for owning and following up on requests affecting the site, administering IS services using best practices and standard processes, supporting project implementations, and acting as a communication bridge between the organization and IS. Escalation and bi-directional feedback are key components of this role. Success in this position requires teamwork, collaboration, and a global mindset. The role also includes specific responsibilities related to the administration and compliance of local Quality Lab processes.
Job Responsibilities
Provide onsite IS support for PC and related equipment/software (PCs, printers, shop-floor terminals, thin clients, phones, etc.) including installation, maintenance, configuration, and removal.
Manage tickets and troubleshoot issues in collaboration with the IS Support Center to enhance customer experience.
Reimage laptops by deploying standard operating system images, configuring user profiles, installing required software, and ensuring compliance with security and organizational policies.
Adhere to Client IS standards, procedures, and documentation.
Communicate effectively with organizational partners regarding incidents, service requests, or changes, following standard procedures.
Manage local IS services (e.g., hardware inventory, purchasing, requests).
Provide technical support for local scientific software, including connectivity, usage, and backup requirements. Liaise with vendors when documentation or knowledge is lacking.
Facilitate vendor installations and coordinate with Client IS to meet networking, server VM, and workstation resource requirements.
Support implementation of data integrity initiatives, including planning for compliant data storage.
Follow global IS Quality SOPs to support IT components of any CAPA initiated by the local Quality team.
Assist Client IS DB team and instrument vendors with database management (remote and local).
Collaborate regularly with local/segment QA teams to ensure instrument-level compliance and plan necessary technology changes.
Coordinate IT maintenance periods with all stakeholders.
Manage access and permission rights for key users and vendors.
Ensure standalone application compliance on instrument workstations and user laptops (e.g., access control, audit trails, backups, software version control, configuration management).
Facilitate implementation of Data Integrity topics, which includes establishing technical planning to maintain data storage compliance.
Support periodic reviews with system owners and QA oversight by providing necessary data (e.g., audit trails).
Contribute to Disaster Recovery Plan by performing quarterly battery backup checks and installing UPS devices.
Conduct quarterly data integrity checks and annual data integrity challenges on select GMP systems.
New Technology Support: Collaborate with scientific and operations groups to implement new technologies across the Client Pharma Services organizations, in line with strategy/recommendations, where appropriate, local/ functional specific requirements
Education
Bachelor’s degree in computer science, Software Engineering, or a related field (required).
ITIL Certification (preferred).
English proficiency (Cambridge A2–B2 or equivalent).
Quality/Compliance Certification (preferred).
Experience
Minimum of 2–3 years of IS support or equivalent experience.
Preferred experience in two or more of the following domains:
- On Site and HelpDesk Management
- Infrastructure, Networking, Access Management, Endpoint Administration
- ITSM or ITIL Framework
- Change Management, Data Integrity, Implementation, Execution
Job Details
Job descriptions cover approximately 85% of a role and are not an exhaustive list of responsibilities and duties. You are expected to carry out other activities that are within reasonable scope of the role.
Essential Skills
Strong escalation skills based on priority and customer needs.
Ability to represent global Client IS to Client business community.
Proactive escalation to IS Support Services Manager in critical situations.
Flexibility to work full-time and after hours, depending on local regulations and business needs.
Customer-focused mindset with empathy and the ability to understand business partner perspectives.
Capability to execute complex tasks involving both technical systems and interpersonal collaboration.
Job Type: Contract
Pay: $35.00 - $41.00 per hour
Work Location: In person
Salary : $35 - $41
