What are the responsibilities and job description for the Front Desk Agent 2nd Shift 4:00pm to 12:00AM position at Van Meter Hotels?
```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist with reservations and room assignments
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
```Qualifications```
- Previous experience in hotel management or hospitality management is preferred
- Familiarity with phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus
- Ability to work flexible hours, including nights and weekends
- Knowledge of night audit procedures is an advantage
- Strong attention to detail and organizational skills
- Ability to maintain a professional appearance and demeanor at all times
If you are looking for an exciting opportunity in the hospitality industry, enjoy interacting with people from diverse backgrounds, and have a passion for delivering exceptional service, we encourage you to apply for the position of Front Desk Agent. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Evening shift
- Every weekend
- Holidays
- Rotating weekends
Work Location: In person
Salary : $10 - $12