What are the responsibilities and job description for the Customer Care & Billing Specialist position at Van Horn Automotive Group Inc?
Wisconsin Consumer Credit has an exciting opportunity for a Customer Care & Billing Specialist! The Customer Care & Billing Specialist calls on delinquent accounts, generates letters, responds to inquiries, maintains accurate documentation, negotiate acceptable payment arrangements and other tasks necessary to effect the timely resolution of the past due account status.Wisconsin Consumer Credit is a division of Van Horn Automotive Group. If you are looking for a new career at a family-oriented company, Wisconsin Consumer Credit may be the place for you. Why work at Van Horn:Competitive paid time off policy (vacation, personal days, holidays, volunteer hours) Great work/life balanceHealthy lifestyle: reimbursement for gym memberships, walk/runs, fitness classes, exc.Fun and collaborative work environmentContinuous education resources: Tuition reimbursement & College partnershipsHealth, Dental Vision, 401k & more! Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choiceEmployee discounts on vehicles, parts, and serviceOngoing training and development opportunitiesEmployee Stock Ownership Program (ESOP): Retirement plan that is 100% company funded!Promote from within cultureEmployee referral program: earn money for referring your friends!Brewer bus game, annual summer picnic, monthly town hall meetings & more! RESPONSIBILITIES: Place calls to and receive calls from past due account holdersCalling on delinquent accountsEstablish acceptable payment arrangements, while building a positive relationship with the customer Identify and negotiate payments, terms and methods Overcome stalls and/or objections; suggest money sources for debt payments Communicate payment options and secure information for administrative processing Handle multiple client portfolios and adhere to specific client guidelines to settle accountAnswer phones for the WCC departmentRun customer paymentsFiling QUALIFICATIONS:High school diploma requiredDemonstrated experience in negotiation, sales or collections Ability to diffuse escalated situations Proficient on the computer, including web navigation Possess strong verbal and written communication skills Adaptable to changing situations Bilingual is a plusFor more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !Monday - Friday: 9AM - 5PM