Account Representative - School Photography

Van Gogh School Photographers is a family-owned and operated business that has been capturing and preserving smiles since 1947. Located in Barrington, Illinois. We are seeking a motivated, detail-oriented and organized individual to join our team. This is an in office position.

Account Representative – School Photography

Van Gogh School Photographers

Position Overview

The Account Representative serves as the primary liaison between Van Gogh School Photographers and assigned school partners, managing approximately 100 active accounts. This role is responsible for coordinating all aspects of school photography services—from initial scheduling through final delivery—while ensuring a high level of accuracy, organization, and customer satisfaction.

This position requires strong communication skills, exceptional attention to detail, and the ability to manage multiple workflows simultaneously in a fast-paced, high-volume environment.

Key Responsibilities

Account Management & Client Relations

• Serve as the main point of contact for assigned schools, building and maintaining strong, professional relationships
• Respond to a high volume of emails and inquiries in a timely and professional manner
• Provide guidance to schools on scheduling, product offerings, and photography processes
• Ensure all client needs and expectations are clearly communicated and met

Scheduling & Event Coordination

• Coordinate and manage school photography schedules including:
• Fall Picture Day
• Retake Days
• Sports Photography
• Specialty Sessions (Graduation, Events, etc.)
• Confirm all logistics, timelines, and requirements with schools and internal teams
• Adjust schedules as needed to accommodate changes while minimizing disruption

Order & Product Management

• Ensure all products (digital and print) are accurately set up and ordered for each job
• Verify pricing, packages, and product offerings align with school agreements
• Monitor order workflows to ensure timely and accurate processing

Data & File Management

• Maintain and organize both digital and paper records related to each account
• Manage multiple tracking lists and ensure all data is accurate and up to date
• Ensure proper handling of student data, image files, and job information

Workflow Coordination & Internal Communication

• Act as a central resource for internal departments (lab, customer service, data team, photographers, etc.)
• Answer questions and provide direction on job-specific workflows and requirements
• Collaborate across departments to ensure smooth execution from photo day through delivery

Quality Control & Follow-Up

• Monitor job progress to ensure deadlines are met and issues are resolved proactively
• Identify and troubleshoot workflow challenges or discrepancies
• Follow up on outstanding tasks, missing information, and post-event needs

Qualifications

• Strong organizational and multitasking skills with the ability to manage a high volume of accounts
• Excellent written and verbal communication skills
• Ability to work independently while collaborating across multiple teams
• Detail-oriented with strong problem-solving abilities
• Experience in account management, project coordination, or customer service preferred
• Proficiency in email communication and data tracking systems (CRM or workflow tools a plus)

Work Environment & Expectations

• Fast-paced, high-volume environment with seasonal peak demands
• Requires the ability to manage competing priorities and tight deadlines
• High level of accountability for accuracy, communication, and follow-through

What Success Looks Like in This Role

• Schools feel supported, informed, and confident in the process
• Jobs are executed smoothly with minimal errors or delays
• Internal teams have clear, accurate information to complete their tasks
• Deadlines are consistently met and issues are resolved efficiently

Insurance and 401k available after 90 days.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $19