What are the responsibilities and job description for the IT Help Desk Technician position at VAN BUREN COUNTY HOSPITAL?
Overview
Van Buren County Hospital is looking for a customer-focused IT Help Desk Technician to support the technology that keeps our hospital and clinics running every day.
As the first point of contact for IT support, you'll help employees across the organization troubleshoot technical issues, support Microsoft 365, configure computers and equipment, maintain phone systems, and ensure staff have the tools they need to provide exceptional patient care.
If you enjoy solving problems, helping people, and working in a collaborative healthcare environment, we'd love to hear from you.
Primary Responsibilities
- Respond to Tier 1 help desk requests through the ticketing system and phone support.
- Troubleshoot hardware, software, Microsoft 365, and general technical issues.
- Create user accounts and configure computers and equipment for new employees.
- Support conference room audio/video systems.
- Assist with setup, maintenance, and troubleshooting of phone systems.
- Maintain IT equipment inventory and documentation.
- Assist with installation and maintenance of computer hardware, peripherals, and data cabling.
- Follow up on unresolved support requests to ensure timely resolution.
- Provide exceptional customer service while supporting employees across all hospital departments.
Qualifications
Required
- Strong customer service and communication skills.
- Excellent organizational skills and the ability to manage multiple priorities.
- Ability to troubleshoot technical issues independently and as part of a team.
Preferred
- Associate degree or higher in Information Technology or a related field, or equivalent work experience.
- Previous IT Help Desk or technical support experience.
- Experience supporting Microsoft 365 environments.
- Working knowledge of Windows operating systems, computer hardware, and basic networking.
- Excellent organizational skills and the ability to manage multiple priorities.
- Ability to troubleshoot technical issues independently and as part of a team.
Why Join Van Buren County Hospital?
- Support a mission-driven Critical Access Hospital serving Southeast Iowa.
- Work with a collaborative team where your contributions make a difference every day.
- Gain experience with a wide variety of technologies in a dynamic healthcare environment.
- Opportunities to expand your technical knowledge while supporting patient care through reliable technology.
Interested? We encourage applicants to apply directly through VBCH.org. Applications submitted through our website are routed directly to the hiring manager for review, helping expedite the hiring process.
Van Buren County Hospital is an Equal Opportunity Employer.
Pay: $24.77 - $31.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $25 - $31