What are the responsibilities and job description for the Technical Sales Specialist position at Valve Sales Inc?
Job Summary
Valve Sales, Inc. provides engineered valve solutions and world class service to the upstream, mid-stream, and downstream markets. We specialize in most automated valve solutions, control valves and overpressure protection products from industry leading manufacturers. With a team of certified service technicians and multiple locations strategically located across the geography, VSI is capable of meeting all of our customer’s needs.
The Technical Sales Specialist will work with customers and company account managers to provide technical inside sales support for New Products, Shop, and Field Services.
Core Duties & Responsibilities
Sales & Customer Support
- Respond to customer inquiries via phone, email, and in-person interactions.
- Provide technical guidance to customers regarding valve selection, specifications, and applications.
- Prepare and follow up on quotes, sales orders, and purchase orders for new products, repair, and service work.
- Collaborate with manufacturers and vendors for special orders and technical support.
- Work with purchasing and inventory teams to confirm product availability and lead times.
- Assist customers in troubleshooting and problem resolution.
- Coordinate with service supervisor on upcoming field service requirements
- Build and maintain strong customer relationships to drive repeat business.
- Identify opportunities for upselling or offering alternative solutions.
- Support the outside sales team with customer account management.
- Maintain in-depth knowledge of various types of valve products.
- Understand materials, pressure ratings, flow characteristics, and industry standards (API, ASME, ANSI, etc.).
- Stay updated on new product offerings, industry trends, and competitor products.
Qualifications , Knowledge, and skills
- High School diploma or equivalent
- At least 3 years of customer sales experience required.
- Proficient computer skills with the ability to learn new software.
- Strong analytical, problem-solving and decision-making skills
- Well-developed written and oral communication skills
- Excellent customer service and organizational skills, with the ability to multitask
- Ability to work in a team environment
- Ability to maintain accuracy and attention to detail
- Ability to perform under pressure and meet deadlines
Benefits
- Health, medical, and dental benefits
- Short- and long-term disability plans
- Life insurance policy and 401K plan
- Paid time off and paid holidays