What are the responsibilities and job description for the Guidewire PolicyCenter Production Support position at ValueMomentum?
At ValueMomentum Inc, we are always looking to strengthen our organization by adding the best available talent to our workforce.
Job Description:
Job Summary:
We are looking for a Guidewire PolicyCenter Production Support professional to handle production incidents, ensure system stability, and support business-critical operations.
Key Responsibilities:
Provide L2/L3 production support for Guidewire PolicyCenter applications
Analyze, troubleshoot, and resolve production issues, defects, and service requests
Strong knowledge of Guidewire PolicyCenter, including Gosu, PCF, and Data Model
Perform log analysis, data fixes, and SQL queries for issue resolution
Monitor application performance, batch jobs, and system health
Conduct root cause analysis (RCA) and implement preventive measures
Collaborate with business users and cross-functional teams for timely resolution
Support deployments, releases, and post-production validation
Experience with incident management tools (e.g., ServiceNow)
Understanding of P&C Insurance domain
Knowledge of integrations (SOAP/REST) and basic DevOps practices is a plus
Strong analytical, problem-solving, and communication skills
About ValueMomentum:
ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.