JOB SUMMARY:   Ensures all Business Office operations are functioning accurately and in a timely manner for proper generation of management reports and cash flow. Manages maintenance of all medical records following legal guidelines.

Reports To:      Facility Administrator

Supervises:      Receptionist/ Medical Records Clerk, Biller/Collector, Scheduler                

QUALIFICATIONS

Four years of college or equivalent with emphasis on Business Administration.

Minimum of 2 years business management experience.

Skills necessary to communicate effectively with a variety of healthcare professionals and department staff required.

Thorough knowledge of Microsoft Office, Excel and MS Word required.

Strong organizational skills required.

Strong oral and written communication skills required.

OCCUPATIONAL EXPOSURE

Category III exposure to bloodborne pathogens and may encounter chemical hazards.

RESPONSIBILITIES:

1. Supervision of all office functions including reception, admitting, medical records, accounts payable management and accounts receivable management. Responsible for staff adherence to all Business Office Policies and Procedures.

1. Holds periodic staff meetings to ensure coordination of efforts.

1. Conducts periodic performance reviews on all Business Office Staff.

1. Monitors workload and personnel needs of Business Office.

1. Trains, develops, and motivates Business Office Staff.

1. Prepares and provides analysis of monthly financial and management reports.

1. Prepares and ensures processing of all invoices in accordance with Accounts
   • Payable Policies.

1. Monitors cash flow and assists accounting department with monthly analysis.

1. Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance with Facility Policy.

• Disburses and ensures disbursement of cash in accordance with Facility Policy.

1. Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to Business Office policies and procedures.

• Maintains good working relationships with insurance payors.
• Maintains good working knowledge of insurance payors reimbursement requirements and updates Business Office personnel on an as needed basis.

1. Maintains inventory of forms and office supplies.

1. Resolves problems with billings, collections, and medical records.

1. Prepares analysis reports for annual outside audit.

1. Maintains all office computer systems and programs.

• Responsible for verification that the backup process is maintained daily.
• Ensures that all staff personnel adhere to the Facility’s Integrity of Data Systems Policy.
• Ensures all computer system warranties, upgrades and maintenance contracts are maintained.

1. Reviews all business procedures and recommends adjustments to Facility CEO on an as needed basis.

1. Monitors fee schedule and submits suggested changes to Facility CEO.

1. Periodically reviews computerized fee schedule and that all changes to fee schedule, once approved have been implemented in computer system

1. Ensures that yearly coding changes have been made in the computer CPT data file.

1. Assists Facility in development of annual budget.

1. Assumes any other responsibilities that may be assigned from Administration on an as needed basis.

1. Ensures daily that patients and their relatives are dealt with in a professional and                                                                                                                                                                                                                                                                                           courteous manner by the Business Office personnel.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is typical of an office environment and, as such, is considered moderate.