What are the responsibilities and job description for the ServiceNow Business Analyst || Onsite in Columbus, OH || W2 position at Value Spectrum Technologies LLC?
Job Title: ServiceNow Business Analyst
Location: Columbus, OH (Onsite 5 days/week)
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Location: Columbus, OH (Onsite 5 days/week)
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Role Overview: We are looking for a ServiceNow Business Analyst to join our delivery team in Columbus. In this role, you will bridge the gap between complex public sector business needs and technical ServiceNow solutions. You will work closely with stakeholders to elicit requirements, document process flows, and ensure the platform delivers measurable value to the organization.
The ideal candidate deeply understands ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.
The ideal candidate deeply understands ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.
Key Responsibilities:
Required Qualifications:
Certifications (Preferred):
- Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).
- Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards.
- Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment. Manage and prioritize the product backlog in collaboration with the Engagement Lead.
- Stakeholder Management: Manage the expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions.
- UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including creating test scripts, coordinating testing windows with client participants, and managing defect reporting.
- Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates.
- Compliance Alignment: Ensure all documented requirements and process designs respect the security constraints of a FedRAMP environment.
Required Qualifications:
- Experience: 5 years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.
- Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development.
- Public Sector Context: Experience working with state, local, or federal government entities is highly preferred.
- Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners.
- Onsite Commitment: Must be able to work onsite 5 days a week in Columbus, OH.
Certifications (Preferred):
- ServiceNow Certified System Administrator (CSA)
- ITIL v4 Foundations
- PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)
Salary : $45 - $50