What are the responsibilities and job description for the AWS Connect Engineer || Hybrid in Charlotte, NC || W2 & C2C position at Value Spectrum Technologies LLC?
Role: AWS Connect Engineer
Location: Hybrid in Charlotte, NC
Experience: 10
Job Summary
We are looking for an experienced AWS Connect Engineer with strong expertise in Terraform Infrastructure as Code (IaC) and AWS Connect Outbound Communications. The ideal candidate will design, develop, automate, and support scalable contact center solutions using AWS cloud services, with a focus on outbound communication workflows, campaign management, telephony integrations, and infrastructure automation.
Key Responsibilities
Design, build, and maintain AWS Connect contact center solutions.
Develop and manage infrastructure using Terraform.
Implement and support AWS Connect Outbound Campaigns and outbound communication workflows.
Configure contact flows, queues, routing profiles, and user management in AWS Connect.
We are looking for an experienced AWS Connect Engineer with strong expertise in Terraform Infrastructure as Code (IaC) and AWS Connect Outbound Communications. The ideal candidate will design, develop, automate, and support scalable contact center solutions using AWS cloud services, with a focus on outbound communication workflows, campaign management, telephony integrations, and infrastructure automation.
Key Responsibilities
Design, build, and maintain AWS Connect contact center solutions.
Develop and manage infrastructure using Terraform.
Implement and support AWS Connect Outbound Campaigns and outbound communication workflows.
Configure contact flows, queues, routing profiles, and user management in AWS Connect.
Integrate AWS Connect with AWS services such as:
Required Skills
AWS
Lambda, API Gateway
Terraform
Workspaces
DevOps
- Lambda
- DynamoDB
- S3
- SNS
- SES
- Event Bridge
- Amazon Pinpoint
- Automate infrastructure deployment using CI/CD pipelines.
- Develop reusable Terraform modules and maintain IaC standards.
- Configure voice, SMS, and email communication channels.
- Troubleshoot AWS Connect platform, telephony, and integration issues.
- Implement security, monitoring, logging, and compliance best practices.
- Collaborate with business stakeholders and solution architects for requirements gathering and solution design.
Required Skills
AWS
- Strong experience with AWS Cloud Services
- AWS Connect Administration and Development
- AWS Connect Contact Flows
- AWS Connect Outbound Campaigns
Lambda, API Gateway
- DynamoDB, S3
- SNS, SES
- CloudWatch
- IAM
Terraform
- Advanced Terraform development
- State management
- Terraform modules
Workspaces
- Remote backend configuration
- Infrastructure Automation
- Outbound Communications
- Outbound dialing campaigns
- Predictive/Progressive dialing concepts
- SMS and Email campaign integration
- Customer engagement workflows
- Contact center operations
DevOps
- Git/GitHub
- Jenkins, GitHub Actions, or Azure DevOps
- CI/CD pipelines
- Infrastructure deployment automation