Business Support Admin

About the Role

Value Specialty Pharmacy is seeking a detail-oriented and proactive Business Support Administrator to join our team. This role is essential in supporting cross-functional staff needs and providing a wide range of administrative and analytical duties for our specialty pharmacy operations. You’ll work closely with site leadership to extract and interpret data from pharmacy systems, facilitate reporting, and support decision-making.

Key Responsibilities

• Provide administrative support for pharmacy staff, including rebilling assistance, patient intake, appeal submissions, and patient packet entry.
• Utilize reporting tools, management reports, and spreadsheet models for business analysis.
• Document business processes and workflows for current and future analysis projects.
• Identify industry trends to assist with projection analysis and budget preparation.
• Provide phone system coverage and take meeting minutes.
• Manage mail sorting, company mailings, document filing, and electronic storage.
• Coordinate conference appointments, meetings, and on-site in-service schedules.
• Maintain a clean work environment and facilitate data collection/submission.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Strong computer operation skills, including proficiency in Office365, Excel, and Word.
• Excellent customer service and communication/telephone skills.

Preferred:

• Prior administrative support experience.
• Experience processing calls in an automated call center environment.

Competencies

• Ability to perform essential duties satisfactorily.
• Accurate recording and documentation of medical and insurance information.
• Effective communication with staff, patients, healthcare providers, and payers.
• Ability to read and interpret physician orders and write routine reports/correspondence.
• Strong organizational and multitasking skills; ability to meet tight deadlines and handle changing priorities.

Physical Demands

• Regularly required to talk or hear, sit for extended periods, stand, walk, and use hands/fingers for computer operation.
• May occasionally lift/move up to 25 pounds.

Additional Information

• No supervisory responsibility.
• Must attend periodic in-service or training classes as designated by management.
• Security clearance/background check may be required.
• AA/EEO Statement applies if required.

Ready to join a dynamic team and make a difference in specialty pharmacy operations? Apply today!

Experience

• Strong computer operation skills, including proficiency in Office365, Excel, and Word.
• Excellent customer service and communication/telephone skills.

• Prior administrative support experience.
• Experience processing calls in an automated call center environment.
• Accurate recording and documentation of medical and insurance information.
• Effective communication with staff, patients, healthcare providers, and payers.
• Strong organizational and multitasking skills; ability to meet tight deadlines and handle changing priorities.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.