What are the responsibilities and job description for the Automotive Service Advisor position at Value Kia?
About the Role
The Service Advisor’s role is to be the liaison between our customers and our technicians through a variety of tasks related to customer. Our Service Advisors are responsible for meeting and exceeding client expectations by providing product information and ordering assistance.
Essential Duties & Responsibilities
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
- Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
- Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
- Arrange towing and/or alternate transportation.
- Other duties as necessary
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person