Market Analyst

The Accounts Receivable – Market Analyst manages a dedicated portfolio of accounts with a focus on driving cash flow, reducing aging balances, and delivering fast resolution. This role serves as a key point of contact for both external clients and internal teams answering billing or payment related inquiries from sales reps and staff, resolving disputes, and ensuring accurate account management. Success in this role requires sharp problem-solving skills, a sense of urgency, and the ability to communicate clearly with a wide range of stakeholders. This is an individual contributor role and reports to the Accounts Receivable – Market Team Lead

Key Responsibilities

Billing Support & Internal Inquiries

• Serve as a go-to resource for sales representatives and internal staff seeking answers to billin questions, account status inquiries, and payment concerns.
• Respond to support cases promptly, with a commitment to same-day or next-day resolution on routine inquiries.
• Communicate account holds, billing discrepancies, and payment issues to sales and production teams proactively to prevent delays.
  
  

Cash Collection & Responsiveness

• Prioritize quick turnaround on cash application and collections actively work balances 30 days past due and escalate final-notice accounts to the Bad Debt Specialist as needed.
• Contact clients and sales partners to arrange payment, payment plans, or collections referrals in a timely manner.
• Monitor payment schedules and respond quickly to order changes that affect account standing.
• Process and follow up on money moves, credits, and refunds within assigned accounts without unnecessary delay.
  
  

Account Management & Reconciliation

• Research and resolve billing discrepancies, disputed charges, unapplied payments, credits, and debits.
• Perform regular account reconciliations and maintain accurate payment records.
• Leverage dashboards and reporting tools to identify trends, flag at-risk accounts, and drive efficiency.
• Support audit compliance by maintaining documentation and completing assigned internal control activities.
  
  

Qualifications

Education & Experience

• 1-2 years of experience in accounts receivable, collections, or account management.
• College coursework in accounting, finance, or business administration preferred; equivalent hands- on experience considered.
  
  

Skills & Abilities

• Strong problem-solving skills - ability to analyze account issues, identify root causes, and drive resolution independently.
• Excellent organizational skills with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Clear, professional written and verbal communication skills; comfortable working with both clients and internal teams.
• Proficiency in Microsoft Excel and basic Microsoft Office tools; experience with Salesforce CRM, CPQ, or billing platforms a plus.
• High attention to detail; comfortable working with financial data and maintaining confidentiality.
• Self-starter who can work independently and collaboratively within a remote team environment.
  
  

Working Conditions

This is a hybrid position, working in the corporate office in St. Petersburg, FL. Core hours are Monday-Friday, 8:00 AM–5:00 PM, with flexibility for overtime as needed to meet deadlines. Travel is not required.