Senior Retail Associate

Senior Retail Associate – College Textbook & Apparel Store

Location: UMASS Lowell - River Hawk Shop
Compensation: $17.00/hour
Job Type: Part-time, Hourly

Are you detail-oriented, organized, and passionate about delivering excellent customer service? Join our team as a Senior Retail Associate at the River Hawk Shop! In this role, you will play an essential part in maintaining a clean, organized, and welcoming environment for students and staff, contributing to the overall success of the store.

Key Responsibilities:

Store Maintenance & Operations:

• Ensure the store remains safe, clean, and well-organized for both customers and staff.
• Clean and sanitize workstations, counters, door handles, and frequently used items like phones, credit card machines, and signature pads.
• Regularly clean the breakroom and vacuum rugs, entry mats, and other designated areas.
• Empty trash bins and ensure proper disposal of waste.

Keyholder Responsibilities

• Open and close the store according to established procedures.
• Arm and disarm the store security system using assigned credentials.
• Perform cash handling procedures, including register counts, safe deposits, and end-of-day balancing.
• Ensure store security and compliance with company policies during opening and closing shifts.
• Serve as the primary point of contact during assigned shifts when management is not present.

Off-Site Sales & Campus Events

• Represent the River Hawk Shop at campus events, orientation programs, athletic events, and other off-site sales opportunities.
• Assist with transporting, setting up, merchandising, and operating temporary sales locations.
• Provide excellent customer service while promoting store merchandise and services at off-site events.

Stocking & Organization:

• Ensure shopping bags, receipt paper, and barcode labels are readily available at all registers and workstations.
• Organize and restock clothing returns and merchandise, keeping displays neat and visually appealing.
• Straighten and organize customer pick-up orders for easy retrieval.
• Maintain orderliness of hangers, clothing racks, and overall store appearance.
• Regularly clean store walkways using a Swiffer to ensure a pleasant shopping experience for customers.

Required Skills & Qualifications:

• Previous retail experience preferred.
• Prior cash handling and customer service experience required.
• Ability to work independently and make sound decisions when supervising a shift.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Reliable, dependable, and able to handle confidential cash management responsibilities.
• Availability to work evenings, weekends, and special campus events as needed.

Physical Requirements:

• Must be able to lift and move up to 25 pounds.
• Ability to stand, walk, bend, and kneel for extended periods.
• Ability to assist with loading, transporting, and setting up merchandise for off-site events

Why Join Us?

• Competitive hourly wage: $17.00/hour
• Opportunity to contribute to a dynamic and vibrant college retail environment.
• Be part of a team that values organization, customer service, and efficiency.

Apply Today!
If you have a keen eye for detail, enjoy working in retail, and want to be part of a college campus community, we encourage you to apply today and join our team!