Medical Front Desk Receptionist

If you're a detail-oriented, customer-focused individual with a desire to make a difference in the healthcare industry, we encourage you to submit your resume and be a part of our team at Valora Medical Group. Together, we're dedicated to providing exceptional healthcare services and ensuring our patients feel like family.

Valora Medical Group is a forward-thinking healthcare company dedicated to providing high-quality primary care services. We are composed of healthcare providers and professionals committed to the health and well-being of our patients, treating each one like family.

With multiple locations across the Dallas-Fort Worth area, we understand the importance of having an outstanding team to deliver quality medical care and an exceptional patient experience.

Available Shifts:

• Monday - Thursday, 10:00am - 8:00pm, Saturday, 8:00am - 12:00pm (2 1/2 Days Off!)

Job Summary:

As a Medical Receptionist, or Front Desk Receptionist, you'll play a crucial role in creating a positive experience for our patients in a healthcare setting. Your responsibilities will include interacting with patients, managing administrative tasks, and providing essential support to our medical team. You'll schedule patient appointments, assist with inquiries, explain intake forms to new patients, and process payments after treatment.

Essential Duties and Responsibilities:

• Welcome and assist patients, schedule appointments, and maintain records and accounts.
• Manage incoming phone calls and provide information to callers.
• Register patients following established protocols.
• Assist patients in completing necessary forms and documentation, including medical insurance.
• Ensure the accuracy of patient information, including billing details.
• Inform patients about medical office procedures and policies.
• Maintain and manage patient records.
• Ensure patients move through appointments as scheduled.
• Schedule patient appointments.
• Collect co-pays and payments.
• Report statistics as required.
• Respond to and fulfill requests for information.
• Complete other clerical duties as assigned.
• Keep stock of forms and office supplies.
• Maintain a well-organized and clean reception area.
• Assist with coverage at other clinics when needed due to being short-staffed. Mileage reimbursement will apply when covering at other clinic locations
• Safeguard patient privacy and confidentiality
• Any additional duties assigned by management to support the clinic

Education/Qualifications:

• High School Diploma or equivalent is required.
• 2 years of experience in a medical-specific role or the healthcare industry.
• Bilingual in Spanish (preferred but not required).
• Knowledge of medical and billing terminology is strongly recommended.
• Proficiency in Word and Excel.
• Experience with eClinicalWorks (eCW) is a plus.
• Strong time management and organizational skills.
• Excellent telephone and customer service skills.
• Innovative, motivated, organized, and a team player.
• Ability to travel to other clinics when needed for coverage
• Ability to establish working relationships, resolve interpersonal conflicts, and apply basic staff etiquette when dealing with others.
• Handle confidential information with discretion.
• Possess a keen attention to detail.
• Adapt quickly to change and learn new procedures.
• Must be flexible with the ability to work on weekends when necessary (dependent on clinic location).

EEO Statement: Valora Medical Group, LLC is an equal opportunity employer that does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Please list all of the EMR systems you have used:
• Are you able to work the schedule posted: Monday to Thursday 10am till 7pm, Saturday 8am till 12pm?
• What is the pay rate you are looking for?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)
• eClinicalWorks: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person