Sales Gallery Office Manager & Host

ONSITE ON LOCATION ONLY – IN OFFICE (9:00 AM – 5:00 PM)

Sales Gallery Office Manager & Host

Valor Real Estate Development is a boutique luxury developer creating community-transforming real estate icons in emerging cities. Our projects are distinguished by partnerships with some of the world's most respected luxury brands and designers, including Aston Martin and Roche Bobois. We believe exceptional living is created through exceptional collaboration, and we seek professionals who thrive in fast-paced environments and take pride in delivering exceptional execution.

Our projects are represented by SERHANT, the industry-leading brokerage partner. Our luxury Sales Gallery serves as the first impression for every prospective buyer, broker, and VIP guest. Maintaining an exceptional client experience and world-class presentation is the responsibility of our internal team.

We are seeking a polished, highly organized Sales Gallery Office Manager & Host to become the face of our St. Petersburg Sales Gallery. This individual will ensure every client receives an exceptional first impression while maintaining the gallery as a luxury environment that reflects the quality of our developments.

This role is far more than a traditional receptionist or office manager. It is a hospitality-focused operations position responsible for creating an elevated customer experience, coordinating gallery operations, supporting our Sales Executives, and ensuring every visitor, appointment, and sales opportunity is handled with professionalism and precision.

The ideal candidate enjoys interacting with successful professionals and high-net-worth clientele, naturally anticipates the needs of others, maintains exceptional attention to detail, and takes pride in creating an environment that is welcoming, organized, and always presentation-ready. They possess outstanding communication skills, remain calm under pressure, and instinctively notice the small details that distinguish a luxury experience from an ordinary one. If you enjoy being the person who makes everything run seamlessly behind the scenes while delivering a five-star experience for every guest who walks through the door, we would love to speak with you.

Core Responsibilities

Luxury Client Experience

• Welcome every prospective buyer, broker, vendor, and VIP guest with professionalism and warmth.
• Deliver a five-star hospitality experience from arrival through departure.
• Offer refreshments and ensure every guest is comfortable while awaiting appointments.
• Serve as the first impression of the Valor brand and maintain exceptional customer service standards at all times.

Sales Gallery Operations

• Open and close the Sales Gallery each business day.
• Maintain impeccable presentation standards throughout the gallery, conference rooms, and reception areas.
• Ensure marketing materials, floor plans, brochures, refreshments, and displays remain fully stocked and presentation-ready.
• Coordinate gallery vendors, maintenance requests, office supplies, and daily operational needs.

Sales & Administrative Support

• Register every prospect accurately within the CRM system.
• Coordinate appointments, client tours, conference room scheduling, and meeting preparation.
• Answer incoming phone calls, emails, and website inquiries promptly and professionally.
• Support Sales Executives with administrative tasks that improve the client experience and sales process.
• Prepare daily traffic reports and maintain accurate visitor records.

Office Coordination

• Monitor gallery cleanliness, appearance, and functionality throughout the day.
• Coordinate with Marketing, Sales, Construction, Customer Care, and Executive Leadership when necessary.
• Ensure company policies, security procedures, and confidentiality standards are consistently maintained.
• Identify operational issues proactively and resolve them before they impact the client experience.

Hospitality & Brand Standards

• Ensure every client interaction reflects the luxury image and reputation of Valor Capital.
• Anticipate guest needs before they are requested.
• Maintain an organized, calm, polished, and welcoming atmosphere regardless of business volume.
• Take ownership of the overall client experience and continuously identify opportunities for improvement.

Qualifications

Required Qualifications

• 3 years of experience in luxury hospitality, executive reception, client services, office management, or a similar customer-facing role.
• Exceptional verbal and written communication skills.
• Professional appearance and polished interpersonal presence.
• Strong organizational and multitasking abilities.
• High attention to detail with excellent follow-through.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and general computer applications.
• Ability to maintain strict confidentiality and professionalism.
• Comfortable working independently while managing multiple priorities simultaneously.

Preferred Qualifications

• Experience serving high-net-worth or luxury clientele.
• Background in luxury real estate, luxury hotels, country clubs, private aviation, concierge services, yacht clubs, or similar hospitality environments.
• Experience using CRM software (Salesforce, HubSpot, Follow Up Boss, or similar).
• Event coordination or executive support experience.

Compensation & Benefits

Salary ranges for this position vary by experience and role, typically starting from $41,616 and scaling based on qualifications up to $60,000. We proudly offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as paid time off.

Please note: we are not working with external recruitment or headhunting firms for this position. By submitting your resume, you acknowledge that your application is voluntary and does not constitute a binding agreement or obligation on behalf of either party.

Valor Real Estate Development provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.