What are the responsibilities and job description for the Customer Service Representative position at Valor LLC?
Description
Valor Oil is seeking a Customer Service Representative to be responsible for handling customer inquiries, providing product information, and delivering informative, empathetic, and efficient customer support.
Pay: $17.00 - $19.00 hourly
Schedule: Mon - Fri 7:30 am - 4:30 pm
Location: Richmond, KY
Responsibilities
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets, goals, and quotas
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Able to address returns, refunds, and shipping tracking numbers
Requirements
- High school degree or equivalent
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for positive customer experience and resolution
Salary : $17 - $19