What are the responsibilities and job description for the Guest Services Manager - Hilton Garden Inn position at Valor Hospitality Partners?
HILTON GARDEN INN
The Hilton Garden Inn Haymarket offers a vibrant and welcoming atmosphere perfect for those looking to advance their hospitality careers. Nestled in the charming and historic town of Haymarket, Virginia, our hotel is not just a place to stay but a community hub that embodies warmth, professionalism, and excellent service.
We pride ourselves on providing a modern and comfortable environment for both our guests and our team members. Our hotel features stylishly appointed rooms, state-of-the-art meeting facilities, and a variety of dining options, including a full-service restaurant and bar, making it a versatile and dynamic place to work.
At the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.
If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you! Click here for more information.
THE ROLE
Now hiring an experienced Guest Services Manager to support the team at The Hilton Garden Inn, Haymarket.
If you have a passion for hospitality and guest service we would like to talk to you!
POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.
ESSENTIAL JOB FUNCTION:
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years’ experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.
Company Profile
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
#INDhaymarket
Benefits Package
The Hilton Garden Inn Haymarket offers a vibrant and welcoming atmosphere perfect for those looking to advance their hospitality careers. Nestled in the charming and historic town of Haymarket, Virginia, our hotel is not just a place to stay but a community hub that embodies warmth, professionalism, and excellent service.
We pride ourselves on providing a modern and comfortable environment for both our guests and our team members. Our hotel features stylishly appointed rooms, state-of-the-art meeting facilities, and a variety of dining options, including a full-service restaurant and bar, making it a versatile and dynamic place to work.
At the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.
If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you! Click here for more information.
THE ROLE
Now hiring an experienced Guest Services Manager to support the team at The Hilton Garden Inn, Haymarket.
If you have a passion for hospitality and guest service we would like to talk to you!
POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.
ESSENTIAL JOB FUNCTION:
- Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.
- Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.
- Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function.
- Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.
- Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
- Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established.
- Provides continuous coaching to associates and leadership to ensure success.
- Ability to rally and redirect a team to find creative solutions to guest challenges.
- Communicate to both, guests and fellow associates, professionally and positively.
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years’ experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.
Company Profile
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
#INDhaymarket
Benefits Package
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Food and Beverage Discounts
- Tuition Reimbursement
