Volunteer Coordinator

The Volunteer Coordinator has overall responsibility for the Hospice’s Volunteer Program. Volunteers must be used
in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The
Volunteer Coordinator is responsible for recruiting, training, retaining, and supervising volunteers.

Essential Functions:

Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers
Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state
and federal laws. Maintains a written description of in-service training provided during the previous 12 months.
Assesses and maintains documentation of volunteers’ skills and competencies.
Provides guidance related specifically to individual responsibilities.
Maintains documentation of the cost savings achieved through the use of volunteers including identification of each
positions occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs
the Hospice would have incurred if paid employees occupied the position.
Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a
minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensures volunteers
document to prove the value of work being done for patients and families.
Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer
services; reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less
frequently than every 15 days.
Collaboratively develops and maintains policies specific to the volunteer program.
Ensures volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need
assistance and instructions regarding performance of their duties and responsibilities.
Develops the volunteer program in collaboration with the IDG/T and administration.
Demonstrates knowledge of, and ensures compliance with, all local, state and federal laws relating to the recruitment,
training & retention of volunteers.
Promotes hospice goals, services and philosophy to ensure quality of care.
Establishes a public relations program to foster good working relations with the volunteers and the community.
Carries out other duties as assigned by the IDG/T.
Provides an environment which promotes respect for patients and their privacy and property.
Participates in the Hospice’s QAPI program.

Demonstrates commitment, professional growth and competency.
Follows the Hospice’s infection control policy.
Promotes the Hospice philosophy and administrative policies to ensure quality of care.
Participates in the Hospice’s educational in-service programs as required.

Education: High School Graduate or Graduate of an accredited College/University is preferred.

Experience: Volunteer recruitment experience is required.

Skills: Ability to establish and maintain effective working relationships with the Interdisciplinary Group/Team (IDG/T)
and the community.

Transportation: Reliable transportation and valid auto liability insurance. Current driver’s license.