MEDICAL ASSISTANT CLINICAL LEAD

Position Title: Medical Assistant Clinical Lead
Department: Valor Health Emmett Medical Center and Urgent Care 
Supervisor’s Title: Clinic Manager

Position Summary:
Medical Assistant Clinical Lead will perform duties as required for all Medical Assistant’s staff. In addition, this position will oversee the day-to-day activities and will assist with staffing and help Clinic Manager with performance needs. 

Principal Functions and Responsibilities:
Performs all duties, tasks and responsibilities required by a Medical Assistant See attached job description.
Assists with employee timecards: make timecard correction, approve timecards as needed by manager. 
Assists in monitoring patients flow, minimizing wait times, and ensuring patient access per policy.
Provides back-up staffing relief for Medical Assistant team if necessary. 
Helps track PCMH goal achievements and lead improvements.
Under the direction of the clinic manager, provides direct on-site supervision of clinic nursing staff, including overseeing the day-to-day operations.
Interviews, trains, monitors, evaluates, and consistently coaches/ motivates clinical team for optimum customer service and patient satisfaction.
Oversees telephone triage and phone questions.
Leads patient engagement for medical assistant team.
Makes recommendations, with Clinic Manager’s support to initiate corrective action plan.
Communicates effectively with practitioners both verbally and in writing.
Workflow improvements. Complies with Valor’s policies and procedures, assists in development of protocols and procedures specific to areas of operation.
Maintain positive and effective relations with co-workers, other departments, clinicians, patients, and visitors.
Oversees clinical inventory and report/request needs for both medical and non- medical supplies.
Employee file maintenance.
Attendance is essential.
Conducts and participates in meetings.
Other duties as assigned or requested to this job position.