Onsite Community Association Manager; General Manager (CMCA, AMS)

A growing Arizona-based community association management company is seeking an experienced, dedicated Onsite Community Manager (General Manager) to be placed at a resort-caliber condominium community in North Scottsdale. This is a single-community, fully onsite leadership role — not a remote or portfolio position. 

This role is built for a self-starter who operates equally well at the strategic and tactical level. You anticipate problems before they surface, build systems that bring order to complexity, and lead people with both high expectations and genuine care. If you are energized by innovation, ownership, and the challenge of running a high-amenity community at an exceptional standard — this opportunity was written for you. 

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WHAT YOU WILL OWN 

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Operations, Facilities & Project Management 

You will lead all day-to-day community operations with full accountability for outcomes. This includes hands-on facilities oversight — pools, spas, mechanical systems, clubhouse, and common area infrastructure. You will drive capital maintenance and special projects from scoping through completion, manage vendor relationships from bid to performance accountability, and build the operational processes that keep everything running with consistency and precision. 

Resident Experience 

You will deliver a white-glove, concierge-level experience across every resident interaction. A 24-hour response standard is the baseline — same-day resolution is the goal. You will help coordinate social events, lifestyle programming, and amenity operations while serving as the visible, trusted face of the community. 

Staff Leadership 

You will directly supervise and develop onsite concierge and maintenance personnel. You set expectations, provide coaching, and build a team culture that reflects the community's standards.

Technology & Innovation 

You will leverage community management platforms, work order systems, and financial reporting tools with fluency and purpose. You actively identify where technology can improve communication, maintenance tracking, compliance workflows, and the resident experience. You champion adoption across the team and lead with a forward-thinking mindset. 

Board & Governance Partnership 

You will serve as the primary liaison to the Board of Directors — preparing board packets, agendas, management reports, and meeting minutes. You provide strategic input, long-range planning support, and honest operational analysis.

Financial Management 

You will lead annual budget development, monitor monthly financials, prepare variance reports with clear narrative, and manage expenditures within Board-authorized thresholds. You understand the numbers and can speak to them with authority. 

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WHO YOU ARE 

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Experience and Credentials 

— Minimum 5 years of HOA condominium association management with demonstrated onsite or dedicated community leadership 

— CMCA, AMS or PCAM strongly preferred (or ability to obtain one within 90 days of start)

— Hands-on facilities management background — you understand building systems and how to manage a complex physical asset 

— Proven project management track record

— Tech savvy and comfortable with both hardware and software, community management software platforms, and resident-facing technology  

— Working knowledge of Arizona Revised Statutes Title 33 — applied, not just referenced 

— Bachelor's degree or equivalent combination of education and professional experience preferred 

The Person 

— Forward-thinking: you bring solutions and anticipate challenges before they arrive 

— Process-oriented: you build structure from ambiguity and create systems others can follow and sustain 

— Technically fluent: technology is a competitive advantage you actively leverage 

— High EQ: you read people and situations with accuracy; you lead with confidence and receive feedback with humility 

— Strategic and tactical in equal measure: you can operate at 30,000 feet and ground level in the same day 

— Polished communicator: equally effective in writing, in the boardroom, and in a one-on-one conversation with a frustrated resident 

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COMPENSATION & BENEFITS 

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— $85,000 – $110,000 base salary, commensurate with experience 

— Medical, dental benefits 

— Paid time off and holidays