What are the responsibilities and job description for the IT Associate position at Valon?
About The Company
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Information Technology at Valon
The Valon IT team is small, scrappy, and built on trust. Everyone takes full ownership of their work and isn’t afraid to get their hands dirty to solve problems fast. You’ll be expected to take initiative and work independently, but you’ll never be on your own - we’ve got each other’s backs. It’s an ideal environment to dive into a wide range of technologies, make a big impact, and grow quickly in a fast-paced startup. Above all, we take pride in delivering an exceptional customer experience for every Valon employee.
About The Role
We’re looking for an IT Associate to support day-to-day technology needs at Valon’s New York City office. You’ll help keep our team productive by assisting with hardware setup, troubleshooting technical issues, and ensuring employees—both on-site and remote—have what they need to work effectively. This role is hands-on and support-focused, with opportunities to learn new technologies and grow your skills within a fast-paced, tech-driven environment.
Responsibilities
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Information Technology at Valon
The Valon IT team is small, scrappy, and built on trust. Everyone takes full ownership of their work and isn’t afraid to get their hands dirty to solve problems fast. You’ll be expected to take initiative and work independently, but you’ll never be on your own - we’ve got each other’s backs. It’s an ideal environment to dive into a wide range of technologies, make a big impact, and grow quickly in a fast-paced startup. Above all, we take pride in delivering an exceptional customer experience for every Valon employee.
About The Role
We’re looking for an IT Associate to support day-to-day technology needs at Valon’s New York City office. You’ll help keep our team productive by assisting with hardware setup, troubleshooting technical issues, and ensuring employees—both on-site and remote—have what they need to work effectively. This role is hands-on and support-focused, with opportunities to learn new technologies and grow your skills within a fast-paced, tech-driven environment.
Responsibilities
- Be on-site in our NYC office Monday–Friday, 9 a.m. to 6 p.m., with occasional flexibility for after-hours support.
- Provide friendly, high-quality technical support to NYC staff and assist remote employees as needed.
- Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed.
- Set up and maintain office equipment including workstations, conference room technology, video conferencing tools, printers, and other peripherals.
- Track and restock hardware inventory as needed.
- Respond promptly to helpdesk tickets, escalating issues when appropriate.
- Document common procedures, troubleshooting steps, and IT workflows.
- Work closely with the facilities team to enhance the productivity of the NYC office.
- Support IT projects and initiatives led by senior team members, including improvements to security, productivity, and reliability.
- 1–3 years of experience in IT support, helpdesk, or a related technical role.
- Familiarity with computer and network basics, Google Workspace, identity and access tools, and common business software.
- Strong customer service orientation and a positive, problem-solving attitude.
- Comfortable in a fast-paced startup environment and eager to take on varied tasks.
- Clear written and verbal communication skills.
- Strong attention to detail and ability to prioritize effectively.
- Demonstrated ability and motivation to learn new tools and technologies.
- Compensation: competitive salary and 401 (k) plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Food & meals: in-office snacks and drinks, and Bagel Fridays
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.