What are the responsibilities and job description for the Technical Service Specialist position at Valmet?
Join the leader in paper converting and become a member of the Valmet team as a Technical Service Specialist
With a strong technical focus and a passion for helping customers solve problems, the Technical Service Specialist role could be your next career move.
As Technical Service Specialist, you will work closely with customers to understand business needs and present Valmet technical solutions to create strategies that meet their goals. You will develop proposals that include scope definition, specifications, performance guarantees, cost estimates, and pricing. You will collaborate with Italian counterparts, technicians, Engineers, Sales Managers, and other Service Specialists to ensure customer satisfaction.
Responsibilities
We offer
We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting with opportunities for continual growth. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success. This includes a generous wage and benefits package that offers a 401k with company match as well as company funded pension.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna
With a strong technical focus and a passion for helping customers solve problems, the Technical Service Specialist role could be your next career move.
As Technical Service Specialist, you will work closely with customers to understand business needs and present Valmet technical solutions to create strategies that meet their goals. You will develop proposals that include scope definition, specifications, performance guarantees, cost estimates, and pricing. You will collaborate with Italian counterparts, technicians, Engineers, Sales Managers, and other Service Specialists to ensure customer satisfaction.
Responsibilities
- Act as primary customer contact for service issues via phone, email, and visits.
- Coordinate with engineering, production, spares, and mods to deliver technical information.
- Schedule technicians for installations, start-up, and training.
- Track project scope, schedule, and finances.
- Manage technician hours per contract and customer quotes.
- Prepare concise project reports highlighting key points.
- Support design reviews and follow up on Punch List items.
- Engage customers to promote services.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks/projects simultaneously.
- Computer and Admin skills
- Ability to work daily in the office / In person
- Ability to read drawings, schematics and standard operating procedures
- Tissue Converting Machine maintenance or troubleshooting experience
- Ability to travel up to 20% for technical sales or project support
We offer
We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting with opportunities for continual growth. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success. This includes a generous wage and benefits package that offers a 401k with company match as well as company funded pension.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna