What are the responsibilities and job description for the Guest Services Representative (Pool) position at Valleywise Health System?
At Valleywise Health, we’re on a mission to create a healthier, happier Valley for all – and we’re always searching for talented, passionate people to join our team.
Reporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff while providing a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs and seek resolution in order to provide an outstanding experience at the facility. Guest Services Representative promotes the flow of all patients/guests within the facility. This position welcomes all guests and guides them to appropriate destinations. Must demonstrate the utmost respect for patients, visitors, staff, and co-workers.
If positively impacting your community while working in a NEW state-of-the-art facility with a team dedicated to patient advocacy is your calling, APPLY NOW!
Hourly Pay Rate: $21.00
This is a (Pool) position.
Qualifications
Education:
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Requires a high school diploma or GED.
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Associate’s degree preferred.
Experience:
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Must have a minimum of one (1) year of customer service-related experience that demonstrates an understanding of the required knowledge, skills, and abilities.
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Prefer experience in a healthcare environment.
Specialized Training:
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Spanish Bilingual Associate certification is strongly preferred.
Certification/Licensure:
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HeartSaver or CPR certification preferred.
Knowledge, Skills & Abilities:
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Requires basic PC experience in a Windows environment including the ability to use the internet and learn internal company software.
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Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
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Requires the ability to read, write and speak effectively in English.
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Time management skills are a must.
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Must be able to sit for prolonged periods.
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Bilingual in Spanish is strongly preferred.
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Creativity, independent thinking, and problem-solving skills are strongly preferred.
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Flexibility to work varied hours, weekends, and holidays preferred.
Salary : $21
