What are the responsibilities and job description for the Patient Service Representative position at Valley-Wide Health Systems, Inc.?
Join Our Team at Valley-Wide Health Systems, Inc.
We’re looking for Patient Service Representative who are passionate about supporting patient access, delivering exceptional customer service, and helping our clinics run smoothly.
Our Patient Service Representatives play a key role in ensuring patients feel welcomed, informed, and cared for from the moment they walk through our doors. If you thrive in a fast-paced healthcare environment, enjoy multitasking, and value teamwork, this role may be a great fit for you.
The Patient Service Representative reports to the Clinic Manager and is responsible to support both front and back office functions, managing patient interactions, optimizing provider schedules, and ensuring smooth clinic operations. The PSR checks patients in and out, jockey schedules to manage real-time changes, runs preventive care gap reports, and coordinates follow-up appointments.
Responsibilities & Essential Functions:
Patient Access and Front Desk Operations
- Greet and check in patients with professionalism and cultural sensitivity
- Verify insurance eligibility and collect co-pays or sliding fee documentation
- Confirm patient demographics and update EHR records
- Respond to phone calls and patients inquires in a timely and courteous manner
- Schedule new and return visits based on provider templates, visit type, and patient preference
- Document management-scanning and filing of patient paperwork in a timely and accurate manner
Schedule Optimization:
- Monitor provider schedules throughout the day to identify and fill last-minute cancellations
- Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
- Communicate schedule changes clearly to patients and care teams.
- Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
- Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
- Mail duties including dispersing forms and documentation to care teams and mailing out patient letters and Medicare Wellness Packets.
Appointment Confirmation Management
- Call patients due for care and schedule needed services.
- Manage patient portal enrollment and assist patients with needs.
- Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
- Document all outreach attempts in the EHR accurately.
- Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.
Qualifications & Skills:
- High school diploma or equivalent required; associate degree or medical office certification preferred.
- 1-2 years of healthcare or customer service experience preferred but not required.
- Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
- Bilingual English/Spanish preferred or required, depending on clinic location.
- Strong multitasking, organizational, and communication skills.
- Ability to adapt to frequent changes in schedules and priorities.
- Empathy and patience when working with diverse patient populations.
- Proficiency with basic office equipment, phone systems, and scheduling tools.
- Team-oriented, flexible, and reliable.
Location & type of job: This job is a full-time onsite job located in medical, dental or behavioral health clinics in Colorado.
Why Join Valley-Wide?
Valley-Wide Health Systems, Inc. is dedicated to creating a patient-centered, supportive environment for both employees and the communities we serve.
We offer a comprehensive benefits package, including:
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life, LTD, STD
- Retirement Match
- Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
- Paid Leave
For more information and to apply, visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights