What are the responsibilities and job description for the Pod Support position at Valley-Wide Health Systems, Inc.?
Join Our Team at Valley-Wide Health Systems, Inc.
We are currently seeking a Pod Support to join our team. In this role, you will play a key part in ensuring seamless care by supporting patients, staff, and care teams through phone, patient portal, and in-person interactions.
Key Responsibilities:
Patient Assistance (Phone & In-Person)
- Respond to patient inquiries via phone and in-person, ensuring efficient and effective communication.
- Handle urgent patient needs within specific timeframes.
- Manage patient portal requests and schedule appointments accordingly.
- Facilitate follow-up appointments before patient departure from the clinic.
- Coordinate with Nursing Coordinator and clinical staff to triage patient symptoms in urgent situations.
- Ensure timely documentation and communication of patient messages to medical personnel.
Authorization & Scheduling Support
- Process authorizations for imaging and diagnostic procedures.
- Manage incoming referrals, maintain reports, and communicate with ordering providers.
- Schedule imaging and diagnostic appointments with performing entities and inform patients.
- Document authorizations and appointment details accurately in NextGen.
Qualifications & Skills:
- High school diploma or GED required.
- Basic Life Support (BLS) certification/training will be provided upon employment.
- Strong ability to prioritize work and manage time effectively.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Professional communication skills, both in person and over the phone.
- Ability to collaborate effectively with clinical teams.
Why Join Valley-Wide?
Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities.
We offer a comprehensive benefits package, including:
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life, LTD, STD
- Retirement Match
- Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
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Generous Paid Leave:
- Vacation: 10 days accrued per year
- Sick Leave: 12 days accrued per year
- Holidays: 7 days per year 3 Floating Holidays
For more information and to apply, visit our website: Valley-Wide Careers
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights