What are the responsibilities and job description for the Acute Intake Specialist position at Valley Vital Care?
Join Our Team
At Valley Vital Care, we're committed to delivering exceptional infusion and specialty pharmacy services while providing an outstanding patient experience. We're looking for detail-oriented, customer-focused Intake Specialists to help ensure every patient's journey begins with a seamless referral process.
Whether you're starting your healthcare administrative career or you're an experienced intake professional, we offer opportunities to learn, grow, and make a meaningful impact every day.
Position Summary
The Intake Specialist serves as the front door of the patient journey by transforming referrals into clean, complete, and ready-to-treat patient starts. This role partners closely with provider offices, pharmacy, authorization teams, and patient care coordinators to ensure referrals move efficiently while maintaining accuracy and compliance.
What You'll Do
- Process incoming patient referrals accurately and efficiently
- Enter patient demographics and referral information into company systems
- Review referrals for completeness and obtain missing documentation
- Register new patients and create therapy records
- Communicate with physician offices regarding referral requirements
- Coordinate referrals with pharmacy, benefits, and authorization teams
- Track referral-to-start timelines and proactively remove delays
- Maintain accurate documentation and patient records
- Escalate complex or incomplete referrals appropriately
- Deliver outstanding customer service to patients, providers, and internal teams
Qualifications
Intake Specialist I
- High School Diploma or GED
- 0–1 year of healthcare, referral, intake, medical office, or administrative experience
- Strong computer and data entry skills
- Excellent verbal and written communication
- Detail-oriented with strong organizational skills
Intake Specialist II
- 1–3 years of healthcare intake or referral coordination experience
- Experience working with physician referrals
- Ability to independently manage referral workflows
- Strong documentation and provider communication skills
- Infusion, specialty pharmacy, or biologics experience preferred
Intake Specialist III
- 3 years of healthcare intake, referral management, or specialty pharmacy experience
- Experience training or mentoring team members
- Demonstrated process improvement and quality leadership
- Advanced knowledge of referral management and patient onboarding
Preferred Qualifications
- Healthcare intake experience
- Referral coordination
- Medical terminology
- Electronic Medical Records (EMR/EHR)
- Prior authorization knowledge
- Specialty pharmacy or infusion experience
- Insurance verification
- Patient registration
- Provider relations
- Excellent customer service skills
- Strong multitasking and organizational abilities
Why Valley Vital Care?
- Competitive compensation
- Performance bonus opportunities
- Comprehensive benefits package
- Career advancement opportunities
- Collaborative and supportive team environment
- Ongoing training and professional development
- Opportunity to make a meaningful impact on patients' lives every day
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