What are the responsibilities and job description for the Customer Service Representative - Inbound/Outbound Specialist position at Valley Tree Care?
Customer Service Representative
About the position:
Compensation: $19.00 an hour, plus bi-weekly bonus
Key Responsibilities:
About the position:
Compensation: $19.00 an hour, plus bi-weekly bonus
Key Responsibilities:
- Make outbound calls to homeowners from a provided list
- Introduce our tree care services in a friendly and informative way
- Explain the benefits of a free tree evaluation
- Schedule appointments for certified arborists to visit and assess customers’ trees
- Answer basic questions and handle any initial concerns
- Maintain accurate records of calls and customer responses
- High school diploma or equivalent
- Strong communication skills and a confident phone presence
- Positive attitude and a customer-first mindset
- Ability to handle rejection professionally and stay motivated
- Comfortable working with call scripts and customer tracking tools
- Previous customer service or sales experience is a plus, but not required
- Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
- Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
- Paid training
- Supportive team environment
- Opportunities for growth and bonuses based on performance
- Medical Insurance
- Dental Insurance
- Paid Company Holidays
- One Week Paid Time Off
- 401k
Salary : $19