What are the responsibilities and job description for the Automotive Service Writer position at Valley River Chevrolet?
Overview
We are seeking a detail-oriented and customer-focused Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This role requires excellent communication skills, a strong understanding of auto service management, and the ability to effectively manage service writing tasks. The Service Writer will play a crucial role in ensuring customer satisfaction while coordinating with service technicians to facilitate timely repairs.
Responsibilities
- Greet customers and assess their vehicle maintenance needs.
- Document customer concerns and vehicle issues accurately.
- Prepare detailed service estimates and communicate them clearly to customers.
- Schedule appointments and manage the workflow of service requests.
- Collaborate with service technicians to ensure accurate diagnosis and repair of vehicles.
- Maintain records of services performed, parts used, and customer interactions.
- Follow up with customers regarding their service experience and satisfaction.
- Stay updated on industry trends, vehicle maintenance practices, and auto body repair techniques.
Requirements
- Proven experience in service writing or a related field within the automotive industry.
- Strong knowledge of vehicle maintenance, including shocks struts, brake repair, and general auto service management.
- Familiarity with auto body repair processes is a plus.
- Excellent communication skills with the ability to explain technical information to customers clearly.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- Proficiency in using computer systems for scheduling and record keeping.
- A background as a mechanic or service technician is highly desirable.
- Strong attention to detail and commitment to providing exceptional customer service.
Join our team as a Service Writer where your expertise will contribute to delivering outstanding automotive services while ensuring customer satisfaction!
Job Type: Full-time
Pay: $29,100.00 - $89,072.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $29,100 - $89,072