Experienced Front Desk Coordinator

We are a physical therapy outpatient clinic. Our team has an immediate need for an EXPERIENCED front desk coordinator. Would prefer physical therapy experienced but not required, all other specialties welcomed.

Job Summary for Front Desk Coordinator

As a front desk coordinator you will be the first contact for any patient, providers and or vendors. We are looking for experienced candidates this is not an entry level position.

We are looking for someone that can provide the following:

• Effectively communicate: having excellent verbal skills as well as active listening skills are a must!
• Professionalism: Professional appearance and attitude is required. An outgoing personality is needed.
• Interpersonal aplomb: We are in need of a candidate who collaborates easily and has great communication skills. Soft skills like friendliness and likability are especially important for this role.
• Multitasking capabilities: This position requires multiple responsibilities, which you must often juggle simultaneously. These could include handling incoming calls, screening callers and managing call traffic while running a busy check in and out area. You may also assist other administrative staff with general work overflow — or help with special projects that require word processing, data entry and online research. So you will need to be adept at managing multiple tasks without getting flustered. It is very important that you stay organized, calm, detail-oriented and responsible about tying up loose ends. We need a self starter and someone that does not need to be micromanaged.
• Organizational abilities: Using current processes and developing processes to keep yourself on track, even when you may encounter the unexpected. Having a knack and enthusiasm for organization is a PLUS!
• Technical prowess: It is a MUST that you are comfortable using computers, computer programs, medical electronic software, performing web searches, phone systems, copiers and printers and so on. The more experience the better! Having word processing skills are a must, along with knowledge of Excel, outlook, and Microsoft Teams is a great plus!
• Required skills: Patient scheduling, payment collection, insurance verification online as well as phone, authorization tracking and submission, processing and tracking new patient referrals.

We are looking for someone that can be dependable and on time as well as accurate and timely during patient registration, utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

• Essential Duties and Responsibilities

1. Handling and tracking all incoming referrals and scheduling new patients.

2. Perform data entry necessary for proper patient identification and billing. Obtain copies of insurance card and confirm insurance through online verification tools or other methods.

3. Identify and update patient demographic information, schedule and track established patients.

4. Identify non-participating insurance plans or out-of-network plans and inform patients and physicians regarding options, including but not limited to cancelling appointment.

5. Work with HMO patients on obtaining referral information.

6. Check-in and out patients

7. Collect appropriate co-pays, co-insurance or deductibles at the time of service.

8. Prepare documents for scanning into electronic medical record & obtain patient signatures for consent to treat.

9. Submit and track authorizations

10. Collect any patient outstanding account balances

11. Maintain inventory control of paper/forms/supplies at front desk area.

12. Handle the incoming fax queue, copying or faxing of documents as needed.

13. Handle medical records request and submitting request for invoice to the billing department

14. Provide courteous and accurate information about the practice and instructions to patients and visitors.

15. Process end of day close outs and tally daily collection

16. Run weekly reports for active patients, referrals, Medicare thresholds, and visit totals

17. Ensuring the clinic is running on time and the patients are being taken back by the tech. Ensure weekly visits goals are being met.

18. Light cleaning duties: organizing and cleaning the reception area, dusting, and disinfecting admin desk areas, taking out the trash, and upkeep the breakroom area.

18. Any other duties as required to ensure Valley Rehabilitation of Sun City West operations are successful.

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Matching gift program
• Paid time off
• Vision insurance

Application Question(s):

• How many years of Insurance Authorization experience do you have?

Experience:

• Medical office: 1 year (Required)
• medical insurance verification: 1 year (Required)
• Physical Therapy: 1 year (Preferred)

Work Location: In person

Salary : $17 - $20