Hospice Intake / Scheduling Coordinator

JOB DESCRIPTION SUMMARY

Valley Regional Hospice is excited to announce an opening for a full-time Intake / Scheduling Coordinator position! Responsible for managing all aspects of the patient intake and scheduling process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and
managing the insurance verification and authorization processes.

This position is full-time, Monday through Friday, 8:00am - 4:30pm, at the Valley Regional office. Weekend on-call rotation is required

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct
oversight of the establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and accrediting body referral/intake
regulatory requirements.
3. Directs the implementation of improved work methods and procedures to ensure
patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential
referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of
patient education and preparation for home care, plan of care initiation, and
coordination of care with multiple service providers.
6. Ensures maximum third party reimbursement through direct oversight of insurance
verification and authorization processes.
7. Negotiates service pricing with insurance Case Managers and other payers within
established financial and credit parameters.
8. Ensures all patient visits are accounted for and scheduled including collaborating
with other schedulers as needed.
9. Collaborates with agency schedulers to make sure scheduling functions are
coordinated for the agency.
10. Builds and monitors community and customer perceptions of Valley Regional
Hospice as a high quality provider of services.
11. Gathers, collates, and reports referral statistics including key customer referral
trends.
12. Provides leadership in strategic planning including identifying opportunities for
additional or improved services to meet unmet customer needs.
13. Maintains comprehensive working knowledge of Valley Regional Hospice's
contractual relationships and ensures that patients are admitted according to contract
provisions.
14. Participates in quality assessment performance improvement teams and activities.
15. Maintains comprehensive working knowledge of community resources and assists
referral sources in accessing community resources should services not be provided
by Valley Regional Hospice.

The above statements are intended to be a representative summary of the major duties
and responsibilities performed by incumbents of this job. The incumbents may be
requested to perform job-related tasks other than those stated in this description.

BENEFITS

• Health insurance - 4 HMO Plans & 4 PPO Plans
• Employee Assistance Program
• 30-day (to the next month) waiting period for benefits enrollments
• 401(k) 401(k) matching (upon meeting 401K eligibility criteria)
• Affordable Dental insurance Vision insurance
• Employer pays ~50% of Medical, Dental and Vision premium for employee only
• Disability insurance
• Hospital Indemnity Insurance
• Life insurance (Whole & Term Employer-Sponsored Plan)
• Paid time off accruals (Full-Time employees accrue)
• Accident insurance
• Critical Illness insurance

POSITION QUALIFICATIONS
1. At least three to five years experience in health care, preferably in home or hospice care
operations.
2. Demonstrated ability to direct professional and administrative
personnel, and to communicate professionally and effectively
3. Ability to market aggressively and deal tactfully with customers and the community.
4. Knowledge of corporate business management, governmental regulations,
accrediting body standards, and private payer practices.
5. Demonstrates good communications, negotiation, and public relations skills.
6. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in
performing job responsibilities.