What are the responsibilities and job description for the HVAC Dispatch/Customer Service Representative position at Valley Plumbing?
Valley Plumbing Heating & Cooling is locally owned company, proudly serving Salt Lake and Utah Counties, West Jordan, and the surrounding areas. Valley Plumbing Heating & Cooling is dedicated to solving all service plumbing, excavation plumbing, and HVAC problems. No matter the scale of our customers' plumbing/HVAC issues, we have a solution for unique problems. We know our work isn't just about doing a good job but doing the right job. This position is essential to keeping our crew running smoothly. We are seeking an experienced Dispatcher for a full-time position. Our company is based in West Jordan.
This position is Monday - Friday from 8:00 A.M. - 4:30 P.M., with occasional Saturdays (rare).
Responsibilities:
- Receive calls from HVAC technicians about job completions
- Discerning emergency and non-emergency appointments, move appointments when necessary
- Coordinate with customers, technicians, and Customer Service Representatives to ensure proper scheduling
- Manage cancellations and reschedules
- Converting estimates
- Managing the HVAC dispatch board
- Taking overflow customer calls
- Responsible for permits/rebates
- Membership coordination
Qualifications:
- Excellent customer service skills
- Highly self-motivated to complete tasks promptly
- Geographical knowledge of service areas or map-reading skills
- Ability to manage and execute multiple tasks at the same time
- Communicates effectively using professional phone etiquette
- Exhibit a positive attitude when working with customers and technicians
- Previous dispatching, project management, or schedule coordinating experience is a plus
Benefits / Perks:
- Health, Dental & Vision Insurance
- Paid Time Off
- Life Insurance
- 401K Match
- Employee Appreciation Activities
- Bonus opportunities!
If this sounds like a good fit for you, apply!
Valley Plumbing is an Equal Opportunity Employer.