Home Delivery / Field Specialist

About Us

Synergy is an In Home Respiratory provider, servicing patients in California and Nevada since 2004. We are focused on delivering the highest level of patient care and service to the doctors and hospitals we work with.

About the Role:

The Home Delivery / Field Specialist plays a critical role in ensuring that products reach customers efficiently and in excellent condition, directly impacting customer satisfaction and company reputation. This position involves managing the end-to-end delivery process, including loading, transporting, and unloading goods at customer locations. The specialist will also serve as the primary point of contact for customers during delivery, providing professional and courteous service while addressing any questions or concerns. Additionally, the role requires performing basic installation, setup, or demonstration of products when necessary, ensuring customers are fully satisfied with their purchase. Ultimately, this position contributes to the seamless operation of the supply chain and fosters positive customer relationships through reliable and attentive service.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.
• Ability to lift and carry heavy items safely (up to 50 lbs).
• Strong communication and customer service skills.
• Basic knowledge of vehicle maintenance and safety procedures.
• Available to work after hours and on-call

Preferred Qualifications:

• Previous experience in home delivery, field service, or logistics roles.
• Familiarity with handheld delivery and inventory management devices.
• Technical aptitude for product installation and troubleshooting.
• Ability to work independently and manage time effectively.

Responsibilities:

• Safely operate delivery vehicles to transport products to customer locations in a timely manner.
• Load and unload products carefully to prevent damage during transit.
• Communicate effectively with customers to confirm delivery details and provide updates as needed.
• Perform basic installation, setup, or demonstration of products to ensure customer satisfaction.
• Maintain accurate delivery records and report any issues or discrepancies promptly.
• Adhere to all safety regulations and company policies during delivery and field operations.
• Collaborate with warehouse and logistics teams to coordinate delivery schedules and resolve any logistical challenges.

 Benefits:

• Day shift, Full time, 4 day Work Week
• 401K with Employer Matching (after 1 year of employment)
• Paid holidays and vacation
• Medical, Dental, and Vision plans available

Skills:

The required skills such as safe driving, customer communication, and physical stamina are essential for daily delivery tasks and ensuring products arrive undamaged and on time. Strong interpersonal skills enable the specialist to interact positively with customers, addressing their needs and enhancing their overall experience. Technical skills and preferred qualifications support the ability to perform product installations and troubleshoot minor issues, adding value beyond simple delivery. Organizational skills help manage delivery schedules and maintain accurate records, ensuring operational efficiency. Together, these skills enable the specialist to operate independently in the field while maintaining high standards of safety, professionalism, and customer satisfaction.